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WebMD LLC Senior Account Manager in New York, New York


Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Senior Account Manager
The applicant should be an organized individual with the ability to prioritize and excel in a deadline-driven environment, detailed, clear and proactive communication skills, demonstrated efficiency in project management and timeline execution, a focus on maintaining the highest quality standards, and customer-service expertise. The Senior Account Manager role will function as a business leader and mentor, with support from an Associate Account Manager on key accounts.
Responsibilities include:
Independently creating and managing project timelines in digital project management system - WorkFront
Daily timeline maintenance to provide accurate picture of project resourcing needs
Demonstrating overall process compliance and mastery
Meeting consistently with internal team to manage timelines, assets, progress, and client deliverables, including project brief development, leading internal KO meetings, requirements meetings, internal review meetings, and prelaunch quality checks
Proactively identifying and resolving potential project issues; communicating potential risks and delays to senior team leaders
Mastery of high-order reporting and dashboard functions within Workfront
Translating client priorities and expectations clearly across internal development teams
Supporting regular client-facing communications - including adherence to client communication standards, preparing and distributing client status reports, preparing and disseminating contact reports, etc
Independently managing the day-to-day needs of a book of business for key clients
Leadership on complex, integrated, segmented, multi-tactic, and innovative compensation model campaigns
Leadership of internal bi-weekly status meetings for select integrated campaigns
Supporting Medical Legal Regulatory calls and concept review meetings
Partnership with MLR submissions team to streamline submissions processes
Development of client style guides and support of internal custom requirements training
Building and maintaining strong client relationships, including onsite presence as needed
Leading initiatives to ensure client satisfaction by providing the highest caliber customer-service experience
Focusing on high-quality client deliverables and error-free launches
Honing client management expertise, presentation skills, and Medscape product value articulation
Demonstrating comprehensive understanding of revenue delivery and supporting overall team revenue goals
Partnering with Client services and Sales leadership to drive revenue, mitigate revenue risks, and strategize revenue alternatives.
Partnership with Product team to share experience and suggestions for product enhancements
Mentorship of junior team members and taking an active role in delivering and refining new hire training
Leadership in key departmental initiatives to improve team efficiency, productivity, and impact
Bachelor’s degree or equivalent years of client services experience
4+ years of project management and/or account management experience desired or other related experience; pharmaceutical or healthcare industry experience preferred
3 years of client facing experience in pharma, medical, healthcare
Prior internal experience Account Management experience
Passion for customer service and for ensuring that our physicians and clients have the best experience possible
Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront)
Knowledge of internet technologies
Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry)

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities