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KPMG Director, Customer - Marketing Transformation in New York, New York

Director, Customer - Marketing Transformation

Chicago, Illinois

Requisition #: 44366

Practice Area: Advisory

Location: Atlanta, GA; Chicago, IL; New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for ourpractice.


  • Lead key business development activities for KPMG's Customer Advisory practice related to marketing strategy and transformation, including targeting key C- level clients, proposing KPMG's services and closing opportunities related to Marketing Effectiveness and Transformation

  • Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging KPMG's approaches in customer experience, sales and marketing strategies, marketing operations, data and analytics, and marketing/digital technology

  • Execute process transformation, measurable improved operational performance and organizational restructuring

  • Establish client value propositions that tie financial metrics and CFO focus areas directly to operational business improvement

  • Participate in continual development and publication of thought leadership and service offerings

  • Assist Partners with practice administration including resource allocation, career development of staff, and other people management decisions


  • A minimum of eight years of management consulting experience related to marketing effectiveness, marketing management, campaign management, marketing/digital technology, customer data analytics, and change management ideally within the consumer markets and/or financial services industries

  • Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy

  • Knowledge of current marketing, CRM and digital technologies utilized in supporting marketing operations and functions (e.g Marketing Automation, Marketing Resource Management and marketing related CRM solutions)

  • Bachelor's degree in a related field from an accredited college/university; MBA preferred

  • Demonstrated ability to analyze critical business requirements, identify deficiencies, potential opportunities and develop innovative solutions for enhancing competitiveness, increasing revenue and improving customer service offerings

  • Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills and travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits


KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).


  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.