Kelly Services Bilingual Customer Service Representative in New York, New York

Job Description

Bilingual Customer Service Representative


Who We're Looking For:

We are looking for a highly motivated individual interested in growth to join our management track in the Client Success Department.

The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base.

This position is an entry-level opportunity.

This position includes career advancement into management.

Client Services Representative (entry-level)

Client Services Specialist

Team Leader (manages a 6-8 person team)

Manager (manages 4-5 teams)

Positions beyond entry level are typically filled through internal promotions.

Promotions are based strictly on performance-measurable metrics which are transparent to each employee.

Meet some of our CS team members!

Key Responsibilities:

Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns

Resolve customer inquiries/complaints with limited escalation to team leaders

Document client discussions clearly and concisely


Fluent in Spanish

Undergraduate degree in any field preferred but not required

Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required

Excellent verbal and written communication skills

Ability to work in a fast-paced environment with strong organizational and multi-tasking skills

Polite, confident, tactful, patient, and diplomatic while dealing with complex problems

Computer proficiency in Microsoft Office

Experience using Salesforce is a plus, but not required

What We Offer:

We believe in a team-first culture, full of rewards and recognition for our employees. We are dedicated to our employees- success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

Medical, Dental, and Vision Benefits

401(k) match

Paid Holidays, Sick Days, and Vacation

6 weeks paid parental leave

Pre-tax Transit Benefits

Discounted Gym Membership

No-cost Life Insurance Benefits

Compensation: 40k plus bonus (comes out to around 52k)

Interested candidates please send your resume to


The Kelly Services Recruiting Team

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.