Leap Made to Measure Specialist: Ledbury Menswear in New York City, New York
Founded in 2009, Ledbury has been bringing quality dress shirts using centuries old techniques and mills, working with some of the finest craftspeople in the world. Our southern American roots and European craftsmanship have led to our expansion into a full menswear line, including Made to Measure and Bespoke suiting. Featured in GQ, Men's Health, and Forbes, our brand always delivers on its promise of quality and craftsmanship as it continues to grow.
Ledbury is looking for a Made to Measure Specialist to join our inaugural team in NYC and manage the Made to Measure and Bespoke business in our new store opening in the West Village. The Made to Measure Specialist plays an integral role in curating the foundation for our brick and mortar business and acting as liaison between our brand and our customers. Being the face of Ledbury, this role will have an immediate and direct impact on the success of the business and brand awareness in our home market. You not only provide an exceptional shopping experience but treat their store with a sense of pride and ownership and take initiative in leading the best teams. We maintain the standard of seeking the highest-quality employees to deliver the vibe and spirit of the brand effortlessly.
What You?ll Do
Responsible for full cycle clientelling including appointment booking, execution, inputting of orders, second fitting follow-up, and alterations
Through consultation you build a detailed understanding of customer requirements
By appointment you assist with the selection of fabrics sourced from historic Italian mills
Lead the customer throughout the initial measurement and fitting and make adjustments as required
Assist with selection of options including buttons, pocket style, pant pleats and cuffs
Building relationships with clients and maintaining regular contact
Responsible for entering and tracking all orders
Collaborate with Store Manager and sales team in generating referral traffic to support the business
Stay up to date on the industry by attending training's and seminars
Drive brand awareness by hosting and attending pop-up shop?s and networking events
Who You Are
2 ? 3 years of Made to Measure or Bespoke experience
Strong computer skills with high proficiency in Excel
Excellent communication, customer service, and clientelling skills
Strong follow through skills and attention to detail
A passion for men's tailoring
A strong attention to detail
A deep understanding of the technical construction of suits
Exceptional knowledge of fabrics
A natural approach to impeccable customer service
We?re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
This role has the potential to be part-time or full-time.