Benchmark Hotel Front Desk Agent in New Brunswick, New Jersey

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Front desk agent must have scheduling flexibility. Must be available to work any shift, any day during the week including weekends and holidays, and overtime as needed. Must have previous customer service in a fast pace setting. Previous hotel front desk experience highly preferred.

Job Description:

Essential Functions:

  • Quickly check guests in/out and arrange for transportation if needed.

  • Verify and input credit cards for authorization using electronic acceptance methods.

  • Handle cash, make change and balance an assigned house bank.

  • Post charges to guest folios.

  • Prepare reports for Day Audit in accounting department.

  • Act as liaison between guest and security, guest services, engineering and other departments.

Technical Requirements:

  • Must have three (3) years customer service experience in busy fast-paced environment.

  • Prior front desk experience highly preferred.

  • Must have scheduling flexibility and can work any shift during the week including weekends and holidays.

  • High school diploma preferred or equivalency.

  • All employees must maintain a neat, clean, and well-groomed appearance.

  • Ability to stand and move throughout front office and continuously perform essential job functions.

  • Ability to read, listen and communicate effectively in English, both verbally and in writing.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • Must have intermediate keyboarding and computer skills.

This position will appeal to individuals with the following attributes:

  • Considerable amount of customer service experience

  • Goal oriented

  • Longevity seeking

  • Consistent previous work history

Benchmark Hospitality offers THE BEST Sales Incentive Plan in the Industry + Sales Referral Incentive Program!Other Employment Perks:Company contributes 75% toward Blue Cross Blue Shield medical benefit package.Generous Paid Time Off and Paid Holiday BenefitsEmployee and Friends & Family guestroom discountsMany growth opportunities!!!

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.