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Aetna Medicare Member Engagement Manager in New Albany, Ohio

Req ID: 60580BR

Job Description

Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components included but are not limited to:

Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.

Follows through on outstanding issues to the point of resolution

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Offers creative product and service solutions to address client's evolving needs.

Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team s business plan for each customer.

Collaborates with account team members and functional support areas on more complex product or service issues to ensure client s needs.

Collaborates cross-functionally to identify, implement and monitor the customer s service efficiencies, including performance guarantees.

Collaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations, ensuring a smooth installation.

Qualifications Requirements and Preferences:

2-5 years industry or customer service experience.

Multi-functional experience, e.g.,marketing/public relations...

Insurance license, as required by state law.

College degree or equivalent work experience.

Licenses/Certifications:

Insurance - Life and Health Insurance License

Functional Skills:

Communication - Communication Delivery - Public Speaking, Marketing - Strategy development, Project Management - Plan development

Technology Experience:

Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - TE Microsoft Excel

Required Skills:

General Business - Communicating for Impact, Sales - Knowing Customers, Sales - Knowing Markets

Desired Skills:

General Business - Applying Reasoned Judgment, General Business - Demonstrating Business and Industry Acumen, Sales - Strategic Prospecting

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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