Montway Inc Administrative Dispatch in Near Detroit, Michigan
ENTRY LEVEL. NO DIRECT EXPERIENCE NEEDED. PAID TRAINING!
Montway is always up to date with the latest trends, gadgets and everything in between to make the car shipping services easy and efficient for consumers and well as smooth, streamlined processes for the team. In order to keep up with the trends, we need a stellar team to help keep Montway ahead of the competition. This role is fit for a self-starter, someone who is interested and wants to learn the logistics industry.
Pay: Salary + Bonus potentialKey Responsibilities:
Answering inbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing and changes to orders.
Provide information to customers regarding pricing information, delivery status and timely issue resolution to issues as they arise; if unable to provide assistance, representative escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.
Serves as liaison between customers and carrier(s) assigned to deliver the vehicle.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
Executes other related duties and participates in special projects as assigned.
Required Job Knowledge, Skills & Qualifications:
Experience working with multiple groups or departments to achieve goals
Must complete a typing test.
Previous customer service related experience in a service environment.
Must be computer literate.
Must have a clear and articulate speaking voice.
Excellent human relations, communication, and telephone etiquette skills.
Problem-solving and organizational skills.
Ability to prioritize and adapt to changing environment.
Experience in Sales preferred.
Able to work variable shifts including evenings, weekends and holidays as required.
Must be able to successfully complete required training.
High School Degree/Equivalent.
The who, what, where of us: We started in a small, 2 bedroom apartment in Chicago and have grown into one of the largest vehicle shippers in the U.S. Over the years, Montway has gained a reputation for steady growth. Not only did the trend continue, but we've become the brand that customers look for. The culture, the vibe:
We were featured in Inc 500 for 2015, Inc 5000 for 2016 and Crain?s Fast 50 for 2017
A casual work environment where jeans, tees, and sneakers are encouraged
Regular company events with your awesome co-workers that include company lunches, team building offsite events and "cake" parties
Great office location in Des Plaines, IL that is walking distance to lots of local restaurants, shops and everything in between
The opportunity to work with and learn from an extremely talented team solving challenging and super complex problems all while building and leading them to great success
Health, dental, 401K, vision, PTO & other GREAT perks!
We live by the "work hard, play hard" mentality.
Check out our office culture here: https://vimeo.com/148143217
Mission: At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our team?s commitment to service excellence that delights.
Vision: Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.
Values: Integrity, Service Excellence, Leadership. Technological Incline, Simplicity in Operations
If our Mission, Vision, and Values speak or relate to you, we want you on our team!
Remote applicants will not be consideredNo calls, pleaseLearn more about Montway Auto Transport by visiting www.montway.comAutomotive, Auto, Cars, Vehicle, Transport, Transportation, Logistics, Broker, Dispatch, Sales, Customer, Customer Service, Calls, Call Center, Auto Transport, Carrier, Telephone, Support, Liaison, Resolution, LLC, Car Hauling, Coordinator, Office, Representative, Phone calls, Logistics *