Kohl's Full-Time Customer Service Supervisor in Napa, California

Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.

ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience

  • Serves as leader on duty to ensure a positive and compelling customer experience

  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

  • Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving

  • Trains associates to maximize performance and customer experience

  • Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

  • Maintains organization of the registers and service desk areas

  • Supervises and assists in accurate and efficient processing of customers’ requests and transactions

QUALIFICATIONS

REQUIRED

  • Effective verbal and written communication skills

  • Basic math and reading skills, legible handwriting and attention to detail

  • Basic computer skills

  • Ability to work as part of a team and interact effectively with others

  • Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

  • Prior experience in sales, customer service or other work with the public

  • Prior experience working with a team