Microsoft Corporation Technical Account Manager in Mumbai, India

If you have an entrepreneurial drive are motivated by exceeding your internal and external customers’ expectations, and are good at influencing and building relationships, we want to hear from you!

With your extensive industry and technical knowledge you will be able to anticipate business needs for our key clients and provide exceptional delivery in a career with an industry and thought leader that is embracing the Software and Devices era.

Responsibilities

Technical Account Management at Microsoft

This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT.

This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our cloud and on-premises technologies, and a range of activities related to improving the cloud service adoption, health, overall customer success and the operational health of their IT.

The value the Technical Account Manager brings to Microsoft is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.

Key Responsibilities:

As a trusted adviser, you’ll ensure customers are making the most of their technology by creating a tailored service delivery plan to drive business value from the customer’s IT investments, and improve operational stability and performance. Manage the delivery and follow-up of proactive services outlined in the service delivery plan. Effectively communicate the realized value of delivered services through Service Reviews with the customer. Develop and expand strategic customer relationships to grow Premier Service coverage and ultimately the delivery and realization of its value.

It’s your chance to:

Become immersed in a global organization that offers plenty of opportunities to grow

Enjoy access to refreshingly innovative technology

Have the entire Microsoft network at your fingertips

Get out of the office and alongside your clients, whilst building strong connections with internal teams too Collaborate with colleagues & peers across a worldwide organization

Benefit from the mobile technology you need to work flexibly

Skills:

IT industry background, ideally within service delivery

Experience in client facing role

Strong service delivery, time, project and priority management skills

Degree or equivalent in Computer Science, Engineering or equivalent

Able to plan for and rise to a range of project and customer challenges

Experienced in IT operations and technical infrastructure

Familiarity with Microsoft's online O365 productivity suite (Yammer, Exchange, Lync, SharePoint)

Understanding of cloud computing technologies, business drivers, and emerging computing trends

Qualifications:

Degree in Computer Science or equivalent experience.

Strong business background in large scale enterprise solutions and/or experience with systems technology consulting firm desired.

Database application and transaction system design. Strong business background in large scale enterprise solutions and/or experience with systems technology consulting firm desired.

Business Division Specific:

In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Across Enterprise Services and Customer Support Services , we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organisation worldwide

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.