PayPal Specialist Account Management in Mumbai, India
Specialist Account Managementin Mumbaiat PayPal
Date Posted: 8/20/2019
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 8/20/2019
Job ID: R0048086
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The Enterprise Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
As an Enterprise Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business. A critical component of the Enterprise Account Manager is remaining up-to-date on industry nuances, so as to best advise their clients in this space.
As owner of the operational relationship you will act as merchant’s primary source of contact for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits.
The Enterprise Account Manager is expected not just to address the issues we see today, but to be forward thinking and look at how we can prevent future issues and position PayPal and the relationship with the merchant for further business growth.
This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by the merchant.
•Maintain industry expertise and advise strategic client base given their unique environments (20%)
•Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation. (30%)
•Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (20%)
•Working with other departments to address and resolve merchant questions, concerns and issues. (20%)
•Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
•Drive for Results
The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
•Excellent organizational, communication (written and oral), and interpersonal skills.
•Self motivated, target driven independent worker
•Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
•Strong Relationship Management Skills
•Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Basic Qualifications Required
•Four+ years experience within a customer service, client relationship management environment or university degree plus three years experience.
•2+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment
•Bachelors Degree or equivalent work experience, and fluency in English
•2+ years sales or business development experience in one or more of the following areas: internet company, financial institution, payments processor, or telemarketing firm.
•Payments industry knowledge and experience is preferred, but an ability to learn quickly and communicate effectively within the business language of a market or vertical with a clear understanding of the complexities of the industry is a must
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
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