Citi Cards Inbound Customer Service Agent in Mumbai, India

  • Primary Location: India,Maharashtra,Mumbai

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17003421

Description

With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience. CitiPhone Banking is a landmark in Customer Services industry. It is a service provided to take care of your banking/cards and consumer finance needs through telephone. It is available 24 hours, 7 days a week and 365 days a year. No night shifts for females.

Role Outline/Job Summary:

  • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Core Responsibilities:

  • Ensure customer service excellence

  • Displaying complete onus to the customers query/problems

  • Delivering service with requisite courtesy and accuracy

  • Nil Defects (100% adherence to product and process)

  • Ensuring Nil customer complaints

  • Ensuring excellent SLS scores

  • Escalating/highlighting customer problem Incidences

  • Adherence to service and sales compliance

  • Cross selling/upselling on set products (assets and liabilities products)

  • Ensuring process efficiency by achieving set targets of call quality

Qualifications

Education:

  • Graduate from a recognized university

Skills:

  • Excellent written and oral communication

  • Passions towards service

  • Enthusiastic and self motivated

  • Ability to work in a dynamic environment

  • Good comprehension skills

  • Team player with a positive attitude

Other:

  • Knowledge about banking industry will be an added advantage

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.