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Northland Communications Plant Operations Manager in Mt. Shasta, California

Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Plant Operations Manager is to manage all technical staff and related programs and policies, capital projects and planning relating to the system plant operations, maintenance of system performance standards, and coordinate field operations with office operations. The Plant Operations Manager reports directly to the Director of Operations. Other primary responsibilities include the following:
  • Manage local technical staff to insure prompt and courteous service, ensuring all work is performed in accordance with Northland?s and industry standards and procedures.

  • Manage plant maintenance, extensions, upgrades and commercial installs

  • Manage system capacity and ensure inside and outside plant upgrades are performed to specification and on schedule.

  • Ensure Northland?s and industry standards safety program compliance is met by all the field staff.

  • Ensure FCC and Northland Quality Assurance technical standards for the system are properly maintained and strategic plan goals are achieved.

  • Coordinate field operations with office operation area such as installation, service calls, planned service interruptions, line extensions and system upgrades.

  • Manage approved capital projects relating to plant operations to maintain within approved budget, project timeline and monitor the quality of work performed to achieve project objectives.

  • Establish and maintain good working relationships with local government jurisdictions, utility companies, planning departments, developers, highway departments and other entities that could affect Northland?s capital plan and budgets. Communicate plans as soon as the Manager and the corporate office.

  • Maintain accurate documentation of inside and outside plant.

  • Manage the application of all pole contracts, applications, GO95 & GO128 NESC compliance and establish and maintain an accurate pole rental inventory for each utility.

  • Manage Northland?s on-call program.

  • Assist Director in the development of the budget line items relating to plant operations and the system capital plan.

Knowledge, Skills and Abilities

  • Ability to successfully select, develop, manage and lead a team.

  • Communicate, clearly, courteously, positively and concisely with customers, co-workers, vendors and management.

  • Present a professional, positive image and project an optimistic outlook.

  • Demonstrated ability to obtain results

  • Ability to simultaneously, plan and execute multiple projects and programs from start to completion while operating within budget.

  • Have an aptitude for organization and setting priorities to successfully manage time and workload while working independently or with a team;

  • Expertise in HFC plant operations including optical transmitters and receivers, RF amplifiers, return path noise mitigation and signal leakage mitigation.

  • Expertise in Microsoft Excel, Word, PowerPoint, Outlook, Visio and demonstrated ability to learn and effectively employ new applications.

  • Disciplined to work under pressure to meet critical deadlines.

  • Accepts and displays accountability to achieve goals

  • Abide by all Northland policies and standards as described in the employee handbook and by management.

Working Conditions

  • Safely work on an occasional basis in outside weather conditions with equipment in excess of 70 pounds and from average heights of 25 feet or greater on poles, ladders, and manlifts;

  • Must be capable of lifting, twisting, kneeling, and bending on an occasional basis to perform duties as described;

  • Occasionally work within limited confines, such as crawl spaces;

  • Operate company vehicle on a daily basis.

  • Regularly work in an office setting with and around staff and computer equipment


Education: High school diploma or equivalent. Completion of the NCTI Advanced Technician and various management courses preferred.

Experience: Minimum of six years? experience in cable television technical operation, two of which include management of technical staff. Ability to meet NOTC certification skill for Senior Technician NOTC certification.

Required Skills:

  • Must possess and maintain valid driver?s license and ability to maintain good driving record.

  • Ability to fulfill the job duties, skills and responsibilities listed above.

  • May be required to meet Federal DOT Standards, including satisfactory completion of medical exams.