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Cargill Technical Account Manager Chocolate in Mouscron, Belgium

Technical Account Manager Chocolate

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose & Summary

As Technical Account Manager chocolate, you support our Cocoa and Chocolate (CCC) business unit to grow and defend our business. Responsible for the technical support to customers, you will pro-actively develop and promote our chocolate product range in various applications areas. You will translate customer and market needs to technical solutions and product opportunities.

You will be a vital technical link between the customer and our operations and commercial teams. Your objective is to develop your knowledge and expertise for chocolate applications and turn that into value for internal and external parties. This means developing recipes according to customer taste and needs and anticipating market trends. You provide advice and technical support as well as you would be giving technical trainings. In all cases it requires to take initiative, strike a cost/benefit balance and come with a strong and innovative customer solution.

Principal Accountabilities

25% Advise and support customers in applications projects for Chocolate products.

  • Coordinate with the customer to find their needs.

  • Based on Cargill’s Chocolate standard portfolio suggest the best solution.

  • For key customers suggest a custom product solution. In such cases follow standard approval process.

  • Have a clear view of market developments, tailor approach and coordinate with senior staff. Communicate new ideas for market development.

35% Responsible for technical sales support

  • Support and advise internal and external contacts on the usage of specific products.

  • Building an intimate relation between R&D and the customer, thus ensuring Cargill is the go-to advisor.

15% Support customers in product development

  • Coordinate with marketing and customer to find the best solution for a new product that the customer wants to develop.

10% Initiate and start up new product development processes on customer requirements

10 % Organize seminars, training and presentations for customers on product development and application

  • Internal – basic training as to what support can provided, coaching specific projects

  • External – presenting products one-to-one with the customer.

5% Responsible for converting customers’ requirements into projects for PPD

  • defining product specification; providing clear direction for the development of the new product.


  • HBO/ University (Bachelor’s degree food technology)

  • 5 years working experience in food industry

  • Experience in chocolate or food industry is preferred

  • Ideally experienced in the development and production of consumer products

  • Proven skills in providing technical service to customers (internal or external)

  • Familiar in the use of equipment in the lab as well as on-line production facility for food applications.

  • Basic project management skills

  • Proven skills in a customer oriented technical service

  • Strong listening, communication skills and practical hands-on approach in problem solving.

  • Flexible, positive and open-minded

  • Good interpersonal skills and team worker, with the ability to well function independently when necessary

  • Ability to communicate and cooperate with cross-functional teams within the organization

  • Excellent knowledge of English

  • Understanding of German would be a plus

Interested? Then make sure to send us your CV and cover letter in English today.

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Job Research and Development

Primary Location Belgium-WHT-Mouscron

Other Locations Germany-BE-Berlin

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MOU00625