Symantec UI/UX Director of Design – LifeLock ID Protection in Mountain View, California

About Us:

Symantec Corporation (NASDAQ: SYMC) is the global leader in cyber security. Operating one of the world’s largest cyber intelligence networks, we see more threats, and protect more customers from the next generation of attacks. We help companies, governments and individuals secure their most important data wherever it lives.

We make the world a safer place by helping people, businesses and governments protect and manage their information, so they can focus on achieving their goals.

LifeLock (A Symantec brand)

As an industry leader, LifeLock protects millions of members against identity threats by offering a range of services members can enroll themselves in. Our team plays a key role in analyzing key identity data related to finances, credit and personal, alerts and protects them on these threats that can damage their identity and reputation. As part of this unit, you will have the opportunity to work with a highly creative and motivated team delivering extraordinary products that help protect identity and user devices from bad guys. If you want to work in a reciprocal environment with the energy of a startup and the strength of an industry leader, we want to talk to you.

What You’ll Do:

The Design Director will work to define the design guidelines, look and feel direction and usability (UX/UI) requirements of LifeLock’s core Identity Theft Protection Products. This will include the Web and Mobile implementations of our products

The Day-to-Day:

  • Work with Product Management, Marketing and Market Research leadership to develop a core understanding of our users, brand positioning and communication and use cases for our products.

  • Help develop and monitor compliance with brand and usability guidelines across the product development teams.

  • Serve as the point of coordination among the UX/UI designers to ensure consistency in look and feel across the products

  • Be the advocate for our members in the overall product design process. Insure that UX/UI and visual design applied by the design team reinforces our brand attributes and best serves the use cases of our members

  • Collaborate with and develop mutual respect and trust with design, product management, content strategy, engineering and marketing.

  • Collaborate effectively with an agile, multi-disciplinary team to evaluate the feasibility of proposed designs and champion great UX in the face of technical constraints.

  • Lead user experience research and usability studies.

  • Run regular design reviews and other team-wide design efforts.

  • Communicate results and illustrate suggestions in compelling and creative ways.

Supervisory Responsibilities: Will guide the activity of four to six ux/ui designers that report to their respective product development teams and potentially directly lead a small team as well (TBD)

Competency Requirements:

Decision Quality

Customer Focus

Integrity and Trust

Drive for Results

Directing Others

Conflict Management

Presentation Skills

Building Effective Teams

Security Competencies:

  • Ability to protect all forms of highly confidential and proprietary business information and to maintain the highest standards of privacy and security.

  • Ability to follow and abide by all information and security policies and practices.

Are We a Match?

  • Bachelor’s degree in a design-related field (i.e.: Human-Computer Interaction, interaction industrial or graphic design) or cognitive psychology, or combination of education or experience.

  • Experience directing Brand definition, look and feel requirements for a consumer-directed online/mobile product

  • Training or background in product development or marketing disciplines in addition to design is a strong plus.

  • 8 years of experience in usability and/or a design related field

  • Experience turning complex problems into simple and engaging customer experiences for the web, iPad, iPhone, and Android

  • Expertise in developing information architecture, interaction models, customer flows, schematics and visual design for products and services

  • Capable of communicating interactions rapidly at varying levels of resolution

  • Comfortable with an iterative design process that includes accepting and handling feedback and constructive criticism

  • Experience conducting customer research—ranging from insight protocols to usability tests

  • Background developing interaction prototypes

  • Consistent track record of crafting and shipping successful software design experiences.

  • Extensive experience with design tools such as Visio, OmniGraffle, Photoshop, Keynote, and Fireworks as they relate to documenting IA, interactions flows and high-fidelity screen level design.

  • Experience designing across multiple device types and contexts (desktop, mobile, etc.)

  • Excellent communication, presentation, and interpersonal skills and ability to effectively defend design decisions

  • Excellent collaboration skills

  • Experience running and building UX teams

  • Strong visual design skills, including motion design.

  • Sound design ability and experience.

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.