Conduent Sr Architect, Customer Experience in Morrisville, North Carolina

Sr Architect, Customer Experience

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Customer Experience Technical Consultant - Digital Solutions

PURPOSE:

  • Primary purpose of this position is to evaluate innovation feasibilities in the Customer Experience space and define the technical possibilities of execution

  • Should be able to drive and lead the development of leading research and technologies in the Customer Experience space.

  • Should be conversant with Design Thinking and act as a single point of contact for all aspects of the Customer Experience journey related to stakeholders, partners and customers

  • Understands Contact Center business very well and works with the CX Innovation Manager to integrate and prioritize Customer Experience requirements into Product roadmap

  • Should be able to perform Package Evaluation exercise to identify most suitable COTS product against the business needs

SCOPE :

Specific :

  • Should have worked extensively in IOT and has implemented Artificial Intelligence and Machine Learning concepts

  • Should have an advanced understanding of APIs and technical systems driving the delivery of transactional data products with the ability to build APIs from business intent

  • Hands-on experience in defining and performing Sentiment Analysis, leverage Speech Recognition and Data Mining models

  • Provides technical guidance, mentorship and leadership to less experienced individuals and small project teams

General :

  • Understands the current innovation trends in the Customer Experience space

  • Interprets internal or external business issues and recommends solutions/best practices

Primary Responsibilities :

  • Provides technical leadership by defining approaches to address difficult technical problems, implementing key technical work, drawing conclusions and making recommendations to ensure the delivery of project objectives.

  • Functions as a thought leader in generating new ideas, new areas to explore, new ways to be effective.

  • 8 experience in the IT industry as Product Manager, Customer Experience strategy specialist

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the -Submit- button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job IM Architecture

Primary Location United States-North Carolina-Morrisville

Organization ITS

Unposting Date Dec 21, 2018, 11:59:00 PM

Req ID: 18033638