CVS Health Customer Service Specialist- Collections in Monroeville, Pennsylvania

Job Description

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Self Pay Customer Service/Collections Specialist to handle patient balance follow up. The Self Pay Customer Service/Collections Specialist will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments and reviewing resident’s statement of account for accuracy of charges and proper account handling. In this role you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Required Qualifications

  • One or more years’ experience performing healthcare reimbursement / collections or medical insurance billing

  • One or more years’ experience in Microsoft Office, specifically Microsoft Excel, Microsoft Outlook, and Microsoft Word

Preferred Qualifications

  • One year of experience with Healthcare/Self Pay collections

  • Ability to multi-task, manage simultaneous projects, and prioritize task in a fast paced environment while displaying strong attention to detail

  • Healthcare industry experience

  • Ability to work independently and collaboratively with a team environment

  • Able to multi-task and meet deadlines

  • Excellent problem-solving skills

Education

Verifiable High School Diploma or GED required

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.