Consumer Direct Care Network IT Support Supervisor in Missoula, Montana

IT Support Supervisor

at Consumer Direct Care Network

(View all jobs)

Missoula, MT

Company: Consumer Direct Care Network

Position: IT Support Supervisor

Schedule: Full-time

Location: Missoula, MT (This is NOT a remote position)

Status: Replacement

*For consideration of employment, a resume. *

See why Consumer Direct is a great place to work by watching our video

POSITION OVERVIEW

Consumer Direct Care Network is seeking highly-motivated, engaging IT Support Supervisor in our Missoula, MT location. In this role you will oversee the daily operations and activities of the Helpdesk Support team to ensure high quality Tier-1 support to Consumer Direct and the Consumer Direct Family of Companies.

In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We have high standards for how our employees conduct themselves at work and in the communities we support. Our company values of Respect, Integrity, Service, and Excellence guide us in all we do. Come join our team and be a part of a rewarding career helping others!

WHAT YOU WILL DO

  • Supervise a team of IT Support Analysts

  • Plan and schedule staff coverage to accommodate services provided

  • Effectively handle escalations

  • Promote an environment that is focused on strong customer-service

  • Collaborate with management on opportunities and issues that occur

  • Facilitate training with new staff and processes

  • All other duties as required

    QUALIFICATIONS

  • Bachelor’s degree in IT related field

  • 2-5 years’ experience managing a team

  • Experience with Microsoft AD and Exchange

  • Experience with Skype for Business

  • Ability to work well in a team

  • Must be able to successfully pass a background screening

  • Experience with inventory management a plus

  • Excellent verbal and written communication skills

WHAT’S IN IT FOR YOU

When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.

Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

  • Benefits for all employees

  • Rewarding career helping others

  • Fun and engaging work environment built on team unity

  • Paid Time Off for the things you love to do

  • Holiday and sick time available

  • Retirement planning

  • Professional training to help advance your skills for career development

  • Job satisfaction knowing you make a difference in the work you do and lives we serve

    *Benefits may vary depending on employment status*

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 15 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.