Southern Glazer's Wine and Spirits BusinessObjects Developer, BI Client Services in Miramar, Florida
The BusinessObjects Developer, BI Client Services, is responsible for providing customer support of BusinessObjects (BOBJ) to SGWS associates. Responsibilities include issue/request resolution, user support, update documentation, and report development/maintenance. Qualified candidates have hands-on experience with BusinessObjects 4.2 and experience providing business intelligence support to a large customer base. The BusinessObjects Developer has excellent customer service, communication, and problem solving skills.
Provide technical support, analysis assistance and training for BusinessObjects suite of tools to Southern Glazer’s Wine & Spirits internal customer base.
Design and develop complex reports using SAP BusinessObjects 4.2 Web Intelligence
Strong Knowledge in Writing SQL and PL SQL
Good understanding of User Security in Business Objects any additional knowledge on SAP BO
Experience with trouble shooting production issues, user reports and data issues to resolve root cause issues
Follow department client service strategies and standards related to ways of working, service level agreements and providing positive customer experiences
Build and maintain strong working relationships with customers and other support staff
Share BOBJ knowledge and best practices across the user base
SAP Business Objects Reporting and Data Visualization experience using Web Intelligence and Dashboards.
Knowledge in Business Objects Universe Designer.
Experience using Derived tables, Universe restrictions, and Aggregate_Awareness features in Designer.
Expertise in dimensional data modeling, Star Schema modeling, fact and dimensional table design, physical and logical data modeling.
CMC experience is Plus.
Collect and document application enhancement needs
Perform requirement analysis; provide effort estimation Comprehensive knowledge of SDLC and QA/Testing methodologies and deliverables.
Support the definition and scope for the deployment of BOBJ tools at SGWS
Update technical and functional documentation such as operational procedures, SharePoint site, assist in BRD (Business Requirements Document), etc.
Minimum 2 years business analysis, business intelligence experience or equivalent
Minimum 2 year hands-on experience with SAP BusinessObjects 4.x to include WEBI, Information Design Tool (IDT) and Universe Designer Tool (UDT)
Advanced knowledge in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Ability to analyze complex business reporting requirements and develop innovative solutions
Strong client service orientation (customer support experience preferred)
Ability to execute cross-functional projects
Strong oral and written communication skills
Comfortable speaking/presenting to groups
Ability to work independently and autonomously
- Experience providing technical support
Wine and Spirits knowledge/experience
Primary Location:United States-Florida-Miramar
Category: Information Technology
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