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Ceridian Corporation Technical Account Manager in Minneapolis, Minnesota

Technical Account Manager Alpharetta, GA, USA, Fountain Valley, CA 92708, USA, Louisville, KY, USA, Minneapolis, MN, USA, Rosemont, IL 60018, USA, Sandy Springs, GA, USA, St. Petersburg, FL, USA, Virtual Req #5097 Tuesday, July 9, 2019 Ceridian. Makes Work Life Better This is our promise. Not only for our customers, but our employees as well. Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year! Location: The preferred office is Atlanta, GA; however this position can be located at any Ceridian office or Virtual. About the Position: As a member of the Ceridian Customer Support organization for its fast growing Dayforce SaaS product, the Technical Account Manager (TAM) will provide tactical account management services to assigned key large enterprise clients and partner with Client Support Analysts to deliver best-in-class support. The TAM is hands-on with the Ceridian Dayforce product and demonstrates a strong technical aptitude in order to collaborate with R.and.D, Implementation, and other key stakeholders ensuring client success and satisfaction. In addition to managing day-to-day client incidents, the TAM responsibilities include: relationship management, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident management, upgrade planning and coordination, resource and effort prioritization, and other activities that drive client success. The TAM is a skilled partner and the client's trusted advisor, and finds opportunities to develop a long term relationship with customers by understanding their business operations and optimizing the Ceridian solution to meet their strategic goals and functional needs. This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast paced environment. Responsibilities: Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and delivering high quality solutions Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics Ensure adherence to Client Service Level Agreements (SLAs) Provide detailed information about Ceridian products, updates, issues, workarounds, and product release announcements Investigate functional and technical issues and deliver best practice recommendations to the client Plan, coordinate, and support application upgrades changes and hotfixes Solicit client feedback and leverage internal partners to drive product and operational improvements Partner with Support Management to continuously improve efficiency and quality of service to clients Engage with resources in Hosting, R.and.D, and Implementation to drive issues to closure Provide status reports and account specific KPIs and metrics, as required Establish recurring support targets and monitor performance Manage priorities and timely updates for ongoing incidents through the use of Support Portal and other standard tools Continually advocate for Clients and find new ways to add value to the Client Qualifications: Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields 3-5 years of support, education, or c

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