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Medica Senior Account Manager in Minneapolis, Minnesota

Description This position is responsible for supporting and partnering with the Agency Relationship Manager (ARM) and Account Managers (AM) in managing the business and service needs of assigned agencies and their mutual clients, linkages for commercial clients and maintaining the on-going Medica relationship with the employer/purchaser groups, and their brokers and consultants. This position requires the ability to build close business relationships with the Brokers and Clients and to have varied capabilities and expertise in multiple IT applications, operational processes and Medica's products. This role is self-directed in consultation and education with the client on all aspects of the Medica program including operational processes, commercial products, contract and regulatory compliance, and administrative service design. Responsible for supporting the ARM in the renewal of all business as well as being key contributor in the new business process. This position also manages the effective, timely resolutions of escalated service issues for our Middle Market self-insured and fully-insured customers. This role will provide a consultative-type service approach and will be highly relationship based requiring strong interpersonal, critical thinking and influencing skills. Must have a financial understanding, underwriting familiarity, and reporting knowledge to assist/manage fully and self-insured renewals. This role will also provide leadership to the team that is responsible for a defined book of business, helping in the prioritization of work and the outcomes of service. Qualifications: Bachelor's degree 5+ years of experience at a senior level consultative role and relationship building Proven experience in providing consultative sales or account management Experience in team collaboration and building teams Healthcare industry knowledge Insurance product knowledge Financial knowledge within healthcare preferred State of MN Life and Health Insurance License Skills .and. Abilities: Exceptional relationship management skills including effective decision making Building and developing teams Strong interpersonal skills (listening, mentoring, motivating) Proven problem solving and conflict management capabilities Results focused Inspire confidence Ability to focus a team or individuals and deliver financial results Internal operation capabilities Travel Required Yes. 30% Equal Opportunity Employer including Veterans and Disabled Individuals