Document Technologies, LLC Receptionist-R0006604 in Minneapolis, Minnesota

It's fun to work at a company where people truly believe in what theyare doing!Job Description:JOB SUMMARY:Provide hospitality and reception or other services defined or outlined in EPIQs service agreement with client.Provide support for miscellaneous requests and flex services with a can do attitude and philosophy.Maintain a positive team-player mentalityAccurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Deliver on service commitments in a timely and accurate mannerInvest proper effort and QC approach to deliver highest quality work and serviceComply with EPIQs standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookExpected to uphold the Standards of Service and best practices developed by EPIQRESPONSIBILITIES:General:Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistancePerform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requestsFollow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shiftAnswering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requestsDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firmReception:Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitorsAnswer incoming telephone calls and direct call traffic to the proper personTake accurate and complete messages for those employees who may be unavailableGreet and announce visitors in a friendly and business-like mannerMaintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site ManagerQUALIFICATIONS:High School Diploma or equivalentMinimum of 1 year professional level work experiencePrevious experience in a client service oriented field preferredWillingness and ability to learn new skillsJOB REQUIREMENTS:Be personable, articulate, knowledgeable and professional in presenting oneself in a professional settingAbility to learn skills quicklyFlexibility in dealing with simultaneous projectsAttention to detailAbility to function with a high level of patience, tact and diplomacy in handling any complaint situationsAbility to lift or move 40 lbs. or greaterFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbsAbility to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etcReading, writing, and arithmetic skills requiredVisual acuityAble to convey information and ideas through speech in ways that others will understandAble to listen to and understand information and ideas presented through spoken words and sentencesAble to speak clearly so listeners understand, identify and understand the speech of another personExcellent organizational skillsStrong initiative required; ability to work independently with minimal direct supervisionIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for