UnitedHealth Group EAP Counselor Licensed - Telecommute in Minneapolis, Minnesota

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

The EAP Counselor is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

The EAP Counselor responds to crisis calls and coordinates urgent, emergent care and Fitness for Duty evaluations ensuring public and workplace safety. This position is a strategic partner for client customers around critical workplace issues involving behavioral disturbances, violations of company drug free workplace policies, workplace violence and other risk issues impacting the individual employee, the workplace and / or the community / general public.

If you are located in Central or Eastern time zone , you will have the flexibility to telecommute* as you take on some tough challenges. The schedule for this position will be Monday - Friday from 8am – 5pm.

Primary Responsibilities:

  • Collaborates, consults and coaches client company HR, Occupational Health, and management leadership including senior executives, security and legal at all levels to address organizational, behavioral, and performance concerns, identify options and develop appropriate strategic action plans. Performs behavioral risk screenings for the organization and individual employee for a wide variety of workplace and individual behavioral issues impacting job performance Assures appropriate resources are engaged

  • Facilitates Federally mandated and regulatory Drug free Workplace and other safety sensitive initiatives such as DOT, NRC, Threats of Violence following pertinent regulatory and best practice guidelines

  • Conducts in-depth telephonic clinical assessment and referral, assesses members for risk factors when appropriate to ensure member’s safety and intervenes appropriately on emergency calls while staying within the scope of EAP / MC services.

  • Provides telephonic solution focused psycho-education / consultation to management referred employees

  • Case manages management referred employees using their clinical skills and judgment to identify underlying clinical issues that may be impacting workplace performance selecting providers with specific expertise to address the identified clinical concerns and / or determine the appropriate level of care

  • Reviews initial clinical assessment with providers and relays workplace and job performance concerns and expectations involving job performance, mental health, chemical dependency and other behavioral issues. Certifies and authorizes and / or coordinates necessary treatment or EAP services. Discusses treatment plans with provider and negotiates changes as per Level of Care guidelines and EAP best practices

  • Provides referrals to internal resources such as WorkLife , Legal and Financial Services as well as Community Resources as appropriate

  • Provides support and licensed clinical consultation to EAP staff in responding to and managing calls from members involving clinical risk to self, others and / or general public

  • Coordinates care with emergency, CIRS, care management team and other managed health organizations as clinically appropriate

  • Obtains supervision case consultation from supervisors on a regular basis regarding member care, high risk issues and protocols, policy and procedural changes and updates regarding existing, former, or new client groups

  • Quotes and explains benefit coverage to members and to providers. Follows appropriate benefit eligibility procedures

  • Follows internal ethical and regulatory privacy policies such as HIPPA, maintaining confidentiality and private health information of members. Follows state and federal licensing practices. Document necessary case information using same guidelines

  • Use UHG computer based case management portals. Creates and maintains appropriate clinical records

  • Participates in staff meetings, case conferences, and in-service opportunities

  • Participates as directed in the Quality Assurance Program

  • Engages in projects and other activities as directed by the Management Consultant Manager

  • Demonstrates a willingness to support and grow both the culture and mission of Optum and the UnitedHealth Group

  • Works cooperatively with MC team and other UHG departments

  • Ability to travel nationally up to 10% of the time, conducting presentations to client management groups

Required Qualifications:

  • A Master’s degree in psychology, social work or related mental health field

  • License must be active and unrestricted in your state of residence

  • 3+ years of post-graduate experience in a behavioral health setting

  • Proficient with MS Office programs; qualified staff must be able to use various computer applications and move through computer screens while talking with members

  • Ability to travel nationally up to 10% of the time, giving presentations to client management groups

Preferred Qualifications:

  • Previous EAP experience

  • CEAP (Certified Employee Assistance Professional)

  • Experience working in a call center environment

  • Ability to work with a culturally and geographically diverse population

  • Able to address a variety of problems and issues as presented by callers

  • Ability to work flexibly and creatively with other professional team members

  • Demonstrate the ability to build rapport, assess and address risk, and develop goals with members in a telephonic, and / or online

  • Strong written, verbal and interpersonal skills are required

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: EAP Counselor, EAP Consultant, Crisis Calls, Social Worker, Therapist, Counselor, Marriage and Family Therapist, Psychologist, Licensed Professional Counselor, LPC, LCSW, LMFT, Employee Assistance Program, Minneapolis, MN, Minnesota, Telecommute