Fortive Corporation Travel Operator in Milton Keynes, United Kingdom
Teletrac Navman is a leading
software-as-a-service (SaaS) provider leveraging location-based technology and
services for managing mobile assets. With specialized solutions that deliver
greater visibility into real-time insights and analytics, Teletrac Navman helps
companies make better business decisions that enhance productivity and
profitability. Its fleet and asset management technology uncovers information
that would otherwise go unseen, helping customers reduce risk and confidently
move their business forward with certainty. It tracks and manages more than
500,000 vehicles and assets for more than 40,000 companies around the world.
The company is headquartered in Glenview, IL, with additional offices in the
United States, United Kingdom, Australia, New Zealand and Mexico. For more
information visit teletracnavman.com.
in the process of recruiting a Travel Operator within our team, based within
our Milton Keynes office.
Shift patterns 06:00 to 13:30 and 13:00 -20:30 Monday to Friday with overtime
cover required when necessary.
Holiday cover is essential.
The Travel Operator will work within the team to
support our businesses and provide high level service, ensuring that
information and data transmitted to our customers is of the highest quality
inline within set KPIs.
§ To source and validate traffic
and travel information from a variety of contacts.
§ To keep abreast of traffic
incidents and trends in traffic flow.
§ To process, input and
disseminate information within strict timescales in order to provide real-time,
accurate, high quality and consistent traffic and travel information to support
Trafficmaster and third party products and services.
§ Fault management and
§ Handling high volumes of
incoming calls including, Navigation,
Breakdown & Emergency, Dealer and Engineering Calls
§ Prompt and efficient
downloading of routes to the UK and Europe
§ Registering customers
accounts ensuring accuracy at all times
§ Handling Sales effectively
and efficiently ensuring the customer’s needs are met including renewal and
§ Product Demonstrations when
§ Administrative and office
tasks as required
§ Provide support for broadcast
desks providing pre-recorded messages for inclusion within our Interactive
The ideal candidates will be
highly motivated, reliable and have a flexible approach. The need to cover
shifts, holidays and undertake training outside of normal working hours will be
§ Ability to absorb, adapt and
learn a wide variety of skills.
§ Excellent customer service
skills and proven ability.
§ Good telephone manner.
§ Ability to focus and
prioritise in a high stress environment.
§ Good communication skills
both written and verbal.
§ Good understanding of
Microsoft Office software.
§ Ability to
collaborate/integrate with cross-functional departments, strong team player.
§ Willingness to be extremely
flexible and always operate in the company’s best interests.
§ Good all round ability and
knowledge within an office environment.
§ Previous experience within an
Operations Centre/ Control Room environment.
§ Full UK driving license.
§ Good geographical knowledge.
Educated to degree standard.
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of
global businesses that are recognized leaders in attractive markets. With more
than $6 billion in annual revenues, Fortive’s well-known brands hold leading
positions in field instrumentation, transportation, sensing, product
realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than
24,000 research and development, manufacturing, sales, distribution, service
and administrative employees in more than 40 countries around the world. Our
team grows by tackling challenges that accelerate progress and further their
careers. With a culture rooted in continuous improvement, the core of our
company’s operating model is the Fortive Business System. For more information
please visit: www.fortive.com at https://fortive.taleo.net/enterprise/2015PRD.126.96.36.199.0/akira/pub/fckeditor/editor/fckblank.html .
Job: Customer Service
Primary Location: Europe-United Kingdom-Buckinghamshire-Milton Keynes
Organization: Teletrac Navman
Req ID: TEL001589