Fortive Corporation Travel Operator in Milton Keynes, United Kingdom

Travel Operator

About Us:

About

Teletrac Navman

Teletrac Navman is a leading

software-as-a-service (SaaS) provider leveraging location-based technology and

services for managing mobile assets. With specialized solutions that deliver

greater visibility into real-time insights and analytics, Teletrac Navman helps

companies make better business decisions that enhance productivity and

profitability. Its fleet and asset management technology uncovers information

that would otherwise go unseen, helping customers reduce risk and confidently

move their business forward with certainty. It tracks and manages more than

500,000 vehicles and assets for more than 40,000 companies around the world.

The company is headquartered in Glenview, IL, with additional offices in the

United States, United Kingdom, Australia, New Zealand and Mexico. For more

information visit teletracnavman.com.

Description:

We are

in the process of recruiting a Travel Operator within our team, based within

our Milton Keynes office.

Working

Shift patterns 06:00 to 13:30 and 13:00 -20:30 Monday to Friday with overtime

cover required when necessary.

Bank

Holiday cover is essential.

The Travel Operator will work within the team to

support our businesses and provide high level service, ensuring that

information and data transmitted to our customers is of the highest quality

inline within set KPIs.

§ To source and validate traffic

and travel information from a variety of contacts.

§ To keep abreast of traffic

incidents and trends in traffic flow.

§ To process, input and

disseminate information within strict timescales in order to provide real-time,

accurate, high quality and consistent traffic and travel information to support

Trafficmaster and third party products and services.

§ Fault management and

reporting.

§ Handling high volumes of

incoming calls including, Navigation,

Breakdown & Emergency, Dealer and Engineering Calls

§ Prompt and efficient

downloading of routes to the UK and Europe

§ Registering customers

accounts ensuring accuracy at all times

§ Handling Sales effectively

and efficiently ensuring the customer’s needs are met including renewal and

upsell opportunities.

§ Product Demonstrations when

required

§ Administrative and office

tasks as required

§ Provide support for broadcast

desks providing pre-recorded messages for inclusion within our Interactive

Phone Services.

Qualifications:

The ideal candidates will be

highly motivated, reliable and have a flexible approach. The need to cover

shifts, holidays and undertake training outside of normal working hours will be

required.

§ Ability to absorb, adapt and

learn a wide variety of skills.

§ Excellent customer service

skills and proven ability.

§ Good telephone manner.

§ Ability to focus and

prioritise in a high stress environment.

§ Good communication skills

both written and verbal.

§ Good understanding of

Microsoft Office software.

§ Ability to

collaborate/integrate with cross-functional departments, strong team player.

§ Willingness to be extremely

flexible and always operate in the company’s best interests.

Desirable:

§ Good all round ability and

knowledge within an office environment.

§ Previous experience within an

Operations Centre/ Control Room environment.

§ Full UK driving license.

§ Good geographical knowledge.

Educated to degree standard.

Fortive Corporation Overview:

Fortive

Fortive is a diversified industrial growth company comprised of

global businesses that are recognized leaders in attractive markets. With more

than $6 billion in annual revenues, Fortive’s well-known brands hold leading

positions in field instrumentation, transportation, sensing, product

realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than

24,000 research and development, manufacturing, sales, distribution, service

and administrative employees in more than 40 countries around the world. Our

team grows by tackling challenges that accelerate progress and further their

careers. With a culture rooted in continuous improvement, the core of our

company’s operating model is the Fortive Business System. For more information

please visit: www.fortive.com at https://fortive.taleo.net/enterprise/2015PRD.2.4.50.3.0/akira/pub/fckeditor/editor/fckblank.html .

Job: Customer Service

Primary Location: Europe-United Kingdom-Buckinghamshire-Milton Keynes

Organization: Teletrac Navman

Schedule: Full-time

Req ID: TEL001589