Interstate Hotels & Resorts Food and Beverage Supervisor in Miami, Florida

Job Summary

JOB TITLE: Restaurant Supervisor

REPORTS TO: Restaurant Manager

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BASIC PURPOSE: Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

ESSENTIAL FUNCTIONS:

1.Monitor servers and DRAs adherence to all service standards, SOPs and LSOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.

2.Supervise service of guests, being watchful of signals from guests in need of service.

3.Assist manager to establish and monitor sidework duty completion.

4.Maintain bank to SOP, keep it balanced and secure at all times.

5.Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.

6.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.

7.Communicate daily with restaurant manager with regard to special events, house counts, etc.

8.Assist restaurant managers in conducting menu classes and taste panels.

Page 2 INTERSTATE HOTELS & RESORTS JOB DESCRIPTION

JOB TITLE: Restaurant Supervisor

REPORTS TO: Restaurant Manager

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NON-ESSENTIAL FUNCTIONS:

  1. Greet all guests in a cordial and timely manner.

2.Seat guests in station rotation, ensuring that all servers are seated in a fair and equal manner

  1. Maintain host/hostess stand in a clean, sanitary and orderly condition at all times.

Knowledge and Skills:

Education:High school education or equivalent experience

Experience:One to two years of experience cash handling, host/hostessing and serving

Skills and Abilities:Communication and hospitality skills (English required)

Ability to problem solve

Ability to handle guest complaints

Ability to use micros machine

No. of employees supervised:Variable

Travel required:None

Hours Required:Full time- Thirty plus hours weekly; scheduled times and days may vary based on need

Location:

Miami Florida

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Our People are the Key to our Success

Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.