The Pep Boys Technician A - 48053 in Melrose Park, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6282854 Overview
Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.
A Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine.This position has been designated as a safety-sensitive position.
Duties & Responsibilities
nA Technician is responsible for all aspects of diagnosing and repairing a customer's vehicle, as well as, caring for the vehicle while it is being repaired and properly securing it after the repair is completed.n
nWe strictly adhere to a "do it right the first time" philosophy and a successful Technician will not exceed two or more comebacks within a four-week period of time.n
nWill maintain a 90% minimum productivity performance level.n
nExpected to comply with company policies and procedures, loss prevention, safety, and environmental codes and ordinances. Will ensure training completions are maintained at 100%.n
nWill be a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates.n
nWill passionately focus on customer needs, and drive the service center's performance with the highest degree of integrity and trust. Must be approachable by both customers and associates.n
nThe successful Technician will be expected to maintain technical capabilities to ensure proficient use of service equipment and maintain certification status.n
nStrong customer service skills.n
nStrong verbal communication skills.n
nOther duties as assigned.n
Knowledge, Skills, and Abilities
nHigh school diploma or equivalent requiredn
nMinimum of 6 months' experience as a certified technician or mechanic and four ASE's (Brakes & Steering and Suspension, plus two ASE's from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance) are requiredn
nAdditional ASE's are strongly encouraged. ASE equivalent certifications may be considered as part of the qualification process However, we require all Technicians to achieve the required ASE certifications within two ASE testing cyclesn
nWe promote a safe and skillful service operation, therefore, we pre-pay ASE registration and testing fees for Technicians who attempt to achiev their required ASE certificationsn
nAbility to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical proceduresn
nAbility to define problems, collect data, establish facts, and draw valid conclusionsn
nAbility to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variablesn
nStrong customer service skillsn
nStrong verbal communication skillsn
nAbility to work Days, Nights, Holidays and Weekendsn
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
nMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.n
nFrequent standing and walking for long periods of time.n