AT&T | Spring Mobile Part Time Retail Sales Consultant - Req-66904 in Matteson, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6211624
The Spring Mobile Part-time PT Entertainment Consultant is required to diligently execute all duties described below. The Part-time Entertainment Consultant's primary role is to be the top sales performer in the store. The Part-time Entertainment Consultant position is an important role in the company, and requires the execution of the "Extraordinary Sales Experience", 5 Key Behaviors, Sales High 5 Metrics, and Company Mission and Values. Working with general supervision, the Part-time Entertainment Consultant helps to oversee the delivery of consistently outstanding customer service experiences based upon Spring Mobile's competitive advantages within the wireless mobile industry: simplicity, convenience, and exceptional service during and following every sale. The Spring Mobile Part-time Entertainment Consultant's passion for the benefits of the Spring Mobile brand is expressed in many ways: ensuring products and services are easy to see, understand and to buy; demonstrating a sincere interest in every customer's unique needs by asking open -ended questions; offering relevant product and service recommendations, providing a clean, organized environment in which to shop; and providing every customer with the confidence needed to close the sales; and finally, developing other Advisor's capability in all of these areas. This role functions in a supervisory capacity in the Store Manager's absence. Part-time Entertainment Consultant will interact with a supervisor as frequently or infrequently as needed by either during each work period. Many non-routine activities may be undertaken without the Store Manager's prior approval.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
+ Model the behaviors expected of all Spring Mobile associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
+ Manage relationships in a manner acceptable to others and to the organization
+ Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible
+ Provide Store Manager with hiring recommendations although principal hiring responsibility is the Store Manager's.
+ Actively develop the capability of others on the store team through timely, behavior-based coaching and training.
+ Serve as a skilled "go to" person with customer service questions and issues that require escalation.
+ Open and close the store as needed during the Store Manager's absence.
+ Provide the Store Manager with consultative support on performance issues, which may include helping to prepare or deliver performance improvement discussions.
+ Assist with the administrative functions related to scheduling, including responding effectively to absenteeism
+ Greet customers when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued.
+ Identify customer needs by asking probing questions, making suggestions, answering questions/objections, and then asking for sales.
+ Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them.
+ Answer phone calls promptly, courteously and professionally.
+ Champion Spring Mobile's competitive advantages- simplicity, convenience, and post-sales support- to every customer.
+ Ensure customers have the wireless plan that works best for the way they plan will use it.
+ Respond to customer concerns quickly, effectively and courteously. Request management support as needed to ensure that every customer and recommends Spring Mobile to others.
+ Show professionalism and enthusiasm by working will with others- deliver great team results.
+ Recognize potential theft/loss situations and provide personal customer service to deter theft.
+ Assist in checking shipments for discrepancies/ shortages.
+ Dust and clean shelves, counters, fixtures, merchandise and store equipment. Organize backroom products and store supplies.
+ Demonstrate the behaviors expected of all Spring Mobile associates, including a strong bias for action and a drive for results; high levels of maturity and professionalism; a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity.
+ Manage relationships in a manner acceptable to others and to the organization. Sales and Customer Service Objectives:
+ 35- 40 hours per week
+ Update Rep Daily Sales Routine sheet daily
+ Review the RTG with every customer
+ Be engaged in company sales initiatives and programs
+ Manage Scorecard metrics by store and employee
+ Obtain quarterly goals and objectives Operational Objectives:
+ Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements
+ Attend weekly Store Meeting
+ Monitor shrinkage
+ Perform inventory counts as outlined by the Operations department
+ Assure the qu