Roehl Transport Customer Service Assistant in Marshfield, Wisconsin
Customer Service Assistant
Location:Marshfield, WIType of Employment:Full-TimeIndustry:TransportationFunction:Customer ServiceExperience:Entry-LevelThe Job:As a Customer Service Assistant youmake a differenceby scheduling pick and delivery appointments that help keep our drivers productive and meet our customers' service expectations. You look for innovative solutions to create a win/win scenario for Roehl Transport and our customers. You are tenacious and use any means necessary to schedule your appointments; phone, email, websites, perhaps even a carrier pigeon (hey we said innovative solutions). You collaborate daily with other team members with your market area to achieve key objectives in productivity and service.You create Driver Successby helping our driver to stay productive and earn a great living. The Fit:At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual who shares our values, someone who is looking to grow and develop professionally with a team who is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete a variety of responsibilities. You are a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions. You are an exceptional communicator with superior listening skills and are able to build strong relationships with a diverse group of people.The Experience:This is an entry level position that is ideal for a recent college graduate or for someone who has been working in retail and is looking to use the skills they have developed in a new setting. We will provide you with immersive and comprehensive training to ensure that you will be successful in your new career.The Wage:You will receive a competitive hourly wage, a solid operations bonus, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer 100% tuition reimbursement if you want to further advance your education!The Start Date:We are ready for you to start as soon as you can!The Company:Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation. With over 2,500 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada. We service over 8,800 customers and some of the most recognized brand names in the nation. Roehl has earned hundreds of distinctions including two of the industry's highest safety honors: The American Trucking Associations' President's Trophy three times and the Truckload Carrier Associations' Annual National Fleet Safety Grand Prize two consecutive years. We have led the industry in the adoption of advanced operation technologies and are a leader in environmental initiatives. Our management practices have earned us recognition as one of the best managed trucking companies in America. Roehl is built on values - a commitment to efficiency, to timely service and promises kept; to quality, courtesy, reliability and a respected public image with a cornerstone value of safety.At Roehl we recognize that our people ultimately power all we do. We provide a professional work environment coupled with award winning human resource practices which include training and opportunities that encourage you to be your best. Whether you are interested in information technology, business management or customer service, at Roehl you'll find a variety of career options that will suit your interests, skills, and the advancement of your professional goals.
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