First Data Entry Level Collector in Marietta, Georgia
As a Collector, you will be responsible for:
Collecting unpaid consumer debt or 3rd party merchant receivables in a call center environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget.
Contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
Establish rapport in order to overcome objections and negotiate payment of the debt.
Documenting all discussions and actions in the collections system or database.
Confirming payment arrangements and finalizing call.
Working on special projects as assigned.
High School Diploma or equivalent
Six months experience in a collection/call center environment or one year customer service experience
Strong verbal communication skills must be demonstrated along with a professional telephone manner
Knowledge of applicable regulations and previous collection experience preferred
Familiar with computers
Command of required language(s)
What we Offer:
Tuition assistance after 90 days
Medical, Dental, and Vision benefits within first 30 days
Retirement benefits including 401(k) and employee stock purchase plan
Work-life balance, including generous time off policies: Up to 17 days of paid time off during first year, plus 9 paid holidays
Industry leading parental leave policy
Career advancement opportunities across all First Data organizations First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
Title: Entry Level Collector
Location: Georgia-Marietta-Marietta 1600 Terrell Mill
Requisition ID: 2427640