First Data Collector in Marietta, Georgia
About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Handles customer service inquiries and problems via the telephone.
May answer inquiries, resolve problems, and promote products/services.
May receive and respond to customer service inquires via mail, fax, or email.
May monitor systms to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.
Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
Scope of Job
Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required.
Requires sufficient knowledge to comfortably sell or promote products, and services.
Typically requires a high school education or equivalent and one to three years of experience, preferably contact center or customer service experience.
Accuracy / Attention to Detail
Customer Service Management
General Computer Competencies
Cust Sppt Polics,Stnd & Procs
Cust Sppt Svc Agreements
Problem Mgmt Process
Svc Request Mgmt Process
Knowledge of CSppt Function
Customer Support Systems
Knowledge of Product Line
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
Location: Georgia-Marietta-Marietta 1600 Terrell Mill
Requisition ID: 2441320