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Citi CBNA O and T MIS Analyst in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19002194



  • Provides diagnostic MIS to validate enhance and develop new strategies for various groups in Collections, Recovery, Credit Initiation, and Fraud Management

  • Generates essential MIS used by pre-write-off Collections management to monitor performance and determine appropriate collection action to manage delinquency

  • Generates essential MIS for Recovery Collections to monitor agency performance and determine appropriate action to manage Recoveries

  • Generates essential MIS for Credit Initiation to monitor performance and determine appropriate action to manage cards and loans applications

  • Generates essential MIS for Fraud detection, tracking and analysis

  • Generates critical MIS for key initiatives both in- country and Regional and performs analyses for management decisions

  • Provides support for the design, analyses and implementation of Collection segmentation tools such as TRIAD and Recovery Score

  • Generates Recovery vintage analyses used to derive Plan/ Outlook numbers for Recovery

  • Prepares inputs for Credit Operations decks such as MOR, Collection Dashboards used in various in- country and regional performance reviews

  • Reviews reconciliation reports of host systems ECS and ALS to ensure that all accounts are handed off to ACACS accordingly

  • Regular review and maintenance of ACACS parameters to ensure that parameters are aligned with the current Collections and Recovery strategies

  • Conducts User Acceptance Testing on system modifications, new product launch, both internal to Credit Operations and as part of a cross- functional team


  • SAS programming capability, strong computer skills

  • Strong analytical skills and logical reasoning

  • Goal oriented, hardworking, process oriented

  • Ability to work well under pressure

  • Good oral and written communication skills

  • Ability to work well with others

  • Attention to detail

  • Bachelors Degree graduate

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.