Citi CBNA - GCG - Cash Officer (Greenhills) in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18061915

Description

  • Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution

  • Comply with Citibank policies and procedures to ensure security of bank’s and customers’ assets

  • Provide backroom service support to the personal banking team in the branch

  • Perform Check encashment in both local and foreign currencies at the counter

  • Assist in investigations relating to cash transactions/services

  • Assist in the processing of check/cash deposit in the 24 hours banking area

  • Exercise care and diligence in the course of duty for detection of counterfeit notes and Traveler Check, forgery, money laundering etc.

Qualifications

  • At least 3 years of frontline experience in the service or finance industry

  • Minimum GCE ‘A’ Level, with good credits in English and Mathematics

  • An eye for details

  • Strong customer service skills

  • Knowledge of relationship building process

  • Proficient in Microsoft applications and in adapting to new technologies

  • Knowledge of banking products and familiarity with internal banking operations would be an added advantage

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.