BT Workplace and FM operations UK retail estate manager - Manchester in Manchester, United Kingdom

Workplace and FM operations UK retail estate manager


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Through a deep understanding outsourced facilities management, I am accountable for the FM/Workplace management of EE’s retail estate (c450 properties).

What you'll be doing

  • I am accountable for strategic FM/Workplace management of EE’s Retail estate (c 450 properties).

  • I am the CRM lead with EE Retail to help shape current and future services to an extremely dynamic and ever changing customer facing working/selling environment.

  • I drive the proactive development of Workplace/FM services that enable store managers and store support to focus on selling EE/BT products rather than monitoring the day to day building performance.

  • I work across the team to manage the provision of support services, as required, to all occupied properties for the benefit of all occupants of BT space, with reference to the property service model.

  • I monitor ongoing operations to ensure property and buildings meet all operational, security and relevant legislative policies and requirements.

  • I collaborate with senior business and functional management on property matters and requirements to contribute to the development of property strategy.

  • I review the allocation of workspace to ensure customer requirements are met and the usage of all available space is optimised to deliver financial savings and working efficiencies

We'll also need to see these on your CV

  • I have experience of working in an FM outsourced model.

  • I can demonstrate industry thought leadership of Workplace/FM service experience across the Retail sector.

  • I have demonstrable experience of creative commercial thinking required to develop new ways of working in a service environment where the customer is always seeking faster response times and reduced downtime.

  • S takeholder engagement : able to engage effectively with senior stakeholders to fully understand and meet their needs.

  • Contract and supplier management : able to effectively drive strategic partners to deliver on our strategy in an ethical, commercially efficient and service orientated way.

  • Analysis and storytelling with data : an ability to assimilate large quantities of complex information with a view to extracting points of relevance quickly and the ability to convey this in a compelling and persuasive way.


Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.


Job: Property and facilities services

Title: Workplace and FM operations UK retail estate manager - Manchester

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 105182