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Hyatt Gallery Host (Guest Service Agent) in MADISON, Wisconsin


Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Gallery Host creates an experience for our guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for, but not limited to; guest check in and check out, billing, tending bar, and food preparation. Previous guest/customer service or F&B experience is preferred and the ability to communicate well with guests is required.


  • Customer service experience is preferred, especially in a hotel or related field

  • Must have schedule flexibility for AM/PM shifts, weekends and holidays

  • Requires strong command of the English language to include speaking, reading and writing

  • Ability to learn quickly and work in fast paced position with guest interaction

  • Must be able to multi-task

  • Must be 18 years or older

  • A true desire to satisfy the needs of others in a fast paced environment

  • High school diploma or equivalent required

  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

  • Must possess basic computer skills, i.e. Word, Excel, etc.

Primary Location: US-WI-Madison

Organization: Hyatt Place Madison/Downtown

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: MAD000290

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.