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BANK OF LUXEMBURG Part-Time Customer Service Associate I in LUXEMBURG, Wisconsin

JOB REQUIREMENTS: JOB DESCRIPTION JOB TITLE: Customer Service Associate I STATUS: Non-Exempt DATE: June 2018 ______________________________________________________________________________ Position Summary: As an employee of the Bank supports company mission, vision and culture. Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name. Principal Responsibilities and Duties: 1. Process Teller Transaction A. Cash customer checks. B. Handle savings and checking deposits, withdrawals and transfers. C. Process customer loan payments, safe deposit box payments and cash advance requests. D. Issue personal money orders and cashiers checks. E. Quote values and redeem savings bonds. F. Balance and verify cash drawer. G. Wrap coin and currency. H. Assist with the processing of daily Imaging. I. Assist with maintaining branch ATM machine (if applicable to branch). J. Order postage stamps (if applicable). K. Order checks and deposit tickets for customers. L. Assist customers with imaging research and balancing accounts. M. Identify and report potential fraudulent customer activity. N. Follow appropriate bank policies, procedures and regulatory compliance when completing transactions. O. Evaluate and place holds when necessary for transactions. P. Add and perform maintenence on customer and non-customer information profiles. Q. Assist with EFT card travel alerts and online banking and 24 hour banker inquiries. R. Assist with customer safe deposit box access. 2. Cross Sell Bank Services A. Promote products and services of the Bank including deposits, loans, and investment services. B. Refer interested customers to appropriate departments. C. Answer customer inquiries in regards to new and existing accounts. D. Attend training and sales meetings as assigned. 3. Act as a Receptionist A. Answer incoming phone inquiries and transfer to appropriate personnel if necessary. B. Greet branch customers, answer inquiries and direct them to the appropriate personnel. Additional Duties and Responsibilities: 1. Keep abreast of key economic data and regulatory changes which may impact the financial performance of the Bank. 2. Maintain up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations. Equal Opportunity/Affirmative Action Employer ***** OTHER EXPERIENCE AND QUALIFICATIONS: Strong people skills required. Cash handling, problem solving and previous customer service skills desired. Must be detail oriented, organized and able to handle multiple tasks. Able to handle confidential information and positively represent the company. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=9935&clientkey=BF8D06662683EE7500284AB3421F5B24

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