Texas Tech University Student Assistant - Summer Guest Services Specialist 2019 in Lubbock, Texas


Extended Job Title:

Student Assistant - Summer Guest Services Specialist 2019

Org Level 1:

Texas Tech University

Position Description:

A student employed to perform work as assigned by the supervisor.

Requisition ID:


Travel Required:


Major/Essential Functions:

University Student Housing at Texas Tech University promotes each student’s learning experience by creating safe, supporting living environments for academic and personal success. University Student Housing is committed to the total development of the resident within an inclusive community through student government, programming, residence hall standards, and supportive learning environments in the residence halls.

The Guest Services Specialist (GSS) is a student who is employed by University Student Housing to assist in the daily management and operation of a Residence Hall/Complex during the summer conference season. As a member of the Residence Life staff, the GSS works with Residence Life Coordinators, Graduate Hall Coordinators/Graduate Assistants, Interns for University Student Housing, Hall Secretaries, the Manager for Conference Services and the Assistant Directors of Residence Life in creating a positive environment for all campus guests. Many times the GSS is the first contact individuals experience in the residence halls and at Texas Tech University.

All GSSs are expected to support and comply with University and residence hall procedures, regulations and policies.

All GSSs are expected to know and abide by all policies and procedures as outlined by the office management staff.

Student Staff Training:

All GSSs are required to participate in staff training, which is conducted prior to conferences beginning in June. Conference Staff will be asked to work during break periods and provide interim coverage during periods of transition. The specific beginning time and potential holiday coverage times will be determined each year and communicated to the Conference Staff by the Manager for Conference Services.

Length of Employment:

This appointment is seasonal and does not guarantee employment outside of the summer (May – August). An end-of-summer performance evaluation will be completed by the Guest Service Specialist’s direct supervisor, and will be taken into consideration should the individual apply for future employment. Guest Service Specialists will be required to assist with interim coverage falling over July 1st–5th (Independence Day holiday).


GSSs will be compensated at an hourly rate for time worked. The time worked will not exceed 20 hours per week. Pay periods are twice per month. GSSs are not required to live on-campus during the summer months.

Current University Student Housing Employees : Please be aware that your summer employment may delay your academic year pay increase by up to 6 months.

Pay Basis:


Schedule Details:

Shifts will vary between day, night and weekend shifts to support a 24-hour desk operation.

Work Location:


Preferred Qualifications:

Applicants must possess leadership abilities, have knowledge or prior experience in general office work, demonstrate a mature and friendly attitude, present a well-groomed appearance and possess decision making skills.

Provide your available work schedule; include day, night and weekend availability as shifts are assigned to support a 24-hour desk operation.

Example work schedule:

  • Monday-3:00am-2:00pm

  • Tuesday- 1:00-10:00pm

  • Wednesday- 9:00am-3:00pm

  • Thursday-6:00-10:00am

  • Friday-7:00pm-3:00am

  • Saturday-All Day

  • Sunday- 12:00pm-12:00am


University Student Housing

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Part Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:




EEO Statement:

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

A student enrolled in at least 6 hours.

Applicants must possess a cumulative AND semester grade point average of 2.0 or above to be hired and to maintain employment. New transfer students may substitute 12 transferred hours from an institution of higher education.

Applicants must be in good academic and judicial standing with the University and University Student Housing.

Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:


Work Study Only?: