PNC Client Solution Specialist - PNCI in Louisville, Kentucky
Auto req ID:
HR Job Code:
100933 Client Solution Spec PNCI
Provides sales, service and execution support for new and ongoing client relationships.
Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans.
Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for client implementation and servicing issues.
Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
May perform general administrative support.
KY - Louisville
Client Solution Specialist - PNCI
Line of Business:
PNC Investment Group
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law
KY - Louisville
Required Education and Experience:
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Job Specific Competencies:
Products and Services - Working Experience
- Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Flexibility and Adaptability - Working Experience
- Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Effective Communications - Working Experience
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Decision Making and Critical Thinking - Basic Experience
- Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Managing Multiple Priorities - Working Experience
- Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Accuracy and Attention to Detail - Working Experience
- Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Problem Management Process - Working Experience
- Knowledge of and ability to bring a reported problem to successful resolution.
Customer Support Policies, Standards and Procedures - Working Experience
- Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
Sales Support and Administration - Working Experience
- Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.
Manages Risk - Basic Experience
- Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Basic Experience
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Client Solution Specialist within PNC's Investment organization, you will be based in Louisville, KY.
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