VCA Technician Training Specialist in Los Angeles, California

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

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Technician Training Specialist

Position Location: Support Office/Los Angeles

Reports to: Vice President, Knowledge & Learning

Position Summary

The Technician Training Specialist will be the primary point of contact and serve as the academic advisor to VCA Associates who are awarded scholarships for the Penn Foster program and Platt College. You will also support the Knowledge & Learning (K&L) department by reviewing and developing training resources. You will work closely with K&L and with Medical Operations with a focus on patient care training deliverables.

Essential Functions

VCA Penn Foster Scholarship and Discount Program & Platt College Scholarship Program:

  • Serve as primary point of contact for both programs, including answering questions about the program, managing the application process, providing academic support, and reporting on student progress

  • Conduct monthly review of student awardee performance

  • VCA Penn Foster includes approximately 850 scholarships to manage in 2019

  • Platt College Scholarship awardees for Southern California include 25 awardees

  • Maintain VCA Dog Park Community and Facebook Group for students, including various study groups

  • Provide academic support and counseling to student awardees to ensure timely completion of classwork and test success

  • Maintain invoice and billing for Penn Foster Program

Training Content Development:

  • Work closely with subject matter experts to lead and/or develop patient care training content

  • Create various eLearning and in-person workshop materials (on-the-job training will be provided to develop this skill)

  • Recommend training solutions for Vet Assistants & Technicians

  • Assist with patient care training video shoots as needed

  • Assist training team to review patient care related content and materials

  • Assist Med Ops and Knowledge and Learning with the roll-out and continued management of Vet Assistant and Tech related training programs

Educational Resources:

  • Facilitate and provide assistance with the Veterinary Technician National Exam review

  • Identify and manage VetFLIX events to support education programs

  • Develop resources to enhance current programs

  • General education resources

  • Study guides

  • Online tutorials

Additional Responsibilities:

  • Supports event coordination for emBARK sessions

  • Other related tasks and duties, as assigned

Required Education, Experience & Skills:

  • Education:

  • High School Diploma;

  • College or college-equivalent education as required in becoming a credentialed veterinary technician,

  • Active licensing in the state in which you are practicing.

  • Experience:

  • Minimum 2 years as a credentialed veterinary technician;

  • Familiarity with AVMA accredited veterinary technician and assistant programs and internship requirements

  • Possess excellent interpersonal communication, telephone, and computer skills.

  • Strong presentation skills a must.

  • Thorough knowledge of Microsoft Office applications, including but not limited to

  • Excel

  • Word

  • PowerPoint

  • Outlook

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!