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OneKreate Technical Account Manager in Los Angeles, California

The Technical Account Manager will act as the client liaison for expert assistance on systems and associated photography workflow. This person will oversee the services provided to CreativeDrive clients at our Los Angeles, CA photography studio.

  • Responsible for managing the day-to-day studio workflow in respect to ensuring the efficient use of the studio systems.

  • Work directly with the client production teams to provide expert assistance in areas of production requiring technical expertise. This includes shot list generation, merchandise coordination, capture on set, post production, and file delivery.

  • Act as the liaison between the client end users and the support departments (IT

  • Department, Systems Development Department, Production Director, and Post Director)

  • Participate in the daily tasks of photo production, such as importing shot lists and exporting reports.

  • Proactively develop process improvement solutions and make recommendations to the Systems Development Department with the goal of increasing accuracy and reducing operational expenses.

  • Act as QA lead for any systems update testing.

  • Provide basic troubleshooting for capture stations and servers.

  • Generate and maintain complete and accurate user documentation of the workflow and processes to keep a wiki updated.

  • Monitor digital asset trafficking.

  • Run queries to ensure flow of data and images.

  • Generate reports based on client and production needs.

  • Assist in training both internal and external new-hires.

  • Minimum of 3 years digital photography studio assistance - as Digital Tech and/or Photo Assistant.

  • Knowledge of MS Office Suite

  • MAC proficient

  • Proficiency with Capture One & Adobe Photoshop

  • IT experience a plus

  • Reliable with the ability to adapt to changing conditions

  • Ability to work under pressure in deadline-driven environment

  • Highly organized with exceptional attention to detail

  • Ability to prioritize/multi-task and follow projects through to completion

  • Strong oral and written communication skills

  • Team player

  • Excellent people skills

ID: 2019-1808

External Company URL: http://www.creativedrive.com