House of Blues Customer Experience in Los Angeles, California
THE ROLEThe Customer Experience team is an evolution of our online customer service initiatives. We are bridging the gap between online communication and on-site attendee needs before, during and after an event. Our team will be streamlining festival and concert informational operations that will result in improved experiences for our attendees. The success of our team relies on passionate and knowledgeable team members who have a vision to help us improve our events show after show.
We are seeking a highly motivated and proactive info booth, ticket scanners, staff educator and ingress/egress team members for festivals and concerts across the country. This position reports to the Customer Experience Manager and Supervisors.
Study event website before show day to stay up-to-date with available information
Report to Info Support leads and assist with incoming inquiries from attendees
Contact supervisor for assistance with difficult questions or requests
Communicate sensitive subject matter in-person and while using a radio
May need to use personal vehicle to travel to business engagements, both local and out of town.
Must have clean criminal and driving record, valid driver’s license, passport, and car insurance.
Work evenings and weekends as needed to meet deadlines and work effectively under high level of pressure and demanding time lines.
Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
Act as a liaison for our box office, Customer Experience and Guest Experience departments
Report and major ticket trends or issues to direct supervisors and Front Gate Tickets representatives
Assist with other duties as assigned on a regular or occasional basis.
Music festival production and customer service-related work experience is preferred
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Must be motivated with an “Everything is possible” attitude.
Must be an active problem solver, instilled with a sense of urgency for projects large and small.
Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Must be able to continuously stand or walk.
Must be able to bend, squat, climb stairs and lift frequently.
May occasionally walk on slippery or uneven surfaces.
May frequently work in temperatures above 100 degrees and below 32 degrees.
Must be able to tolerate loud noise levels in the work environment.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by company for a visa.
EQUAL EMPLOYMENT OPPORTUNITYWe strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
We recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.
Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.