UCLA Health Collections Representative in Los Angeles, California
The Follow-Up Collection Representative is responsible for reviewing assigned inpatient and outpatient claims to ensure maximum collection dollars by providing appropriate follow-up and documenting actions taken. His/Her major functions include managing a portfolio of assigned accounts, responding to correspondence, and heavy telephone contact to ensure timely follow-up and account resolution. The follow-up collector must have the ability to perform all needed duties in the patient accounting systems. Skilled in the usage of all Microsoft and other programs as defined by the Patient Business Services Management Staff.Qualifications
Extensive collections experience, with emphasis on Managed Care and PPO Contracted payers. With a background in completing the appeals process when necessary. The follow-up collector must have the ability to perform all needed duties in the patient accounting systems. Knowledge of collection techniques and collection laws (i.e. AB1455, CCR, Knox-Keene Act, etc.) along with good communication skills so as to project a professional image for the Department and the Medical Enterprise. Extensive knowledge of governmental, commercial and contract payer processing timeframes, form requirements and inquiry requirements so as to expedite payment. General knowledge of billing and reimbursement issues in order to clearly address patient or payer questions; Skill in reading documents in standard English so as to relate pertinent information to the payers, the patients and Hospital Management. Skill in writing grammatically correct sentences in order to adequately document patient files. Skill in speaking with persons of various social, cultural, and economic backgrounds. Ability to use ten key calculator. Skill in using various computer programs (i.e. Excel, Word, Access PowerPoint); have telephone etiquette as well as Interpersonal skills including the ability to interact diplomatically, but assertively with the public either on the telephone or in person. Ability to maintain equanimity in the face of resistance, indifference or hostility. Skill in performing repetitive work in a safe manner and according to set procedures, sequence and productivity requirements. Skill in working independently and following through on assignments with minimal direction. Skill in following standard office policies and applying good judgment. Skill in typing with speed and accuracy using a typewriter and/or computer keyboard. The ability to work at a PC, performing repetitious work, in a sedentary environment, for extended periods of time in a safe manner.
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