UCLA Health Collections Representative (Govt Col) in Los Angeles, California
The Medi-Cal Fee for Service follow-up collector must have the ability to perform all needed duties in the patient accounting systems. Knowledge of collection techniques and collection laws (i.e. AB1455, CCR, Knox-Keene Act, etc) along with good communication skills so as to project a professional image for the Hospital. Knowledge of government & commercial payor processing timeframes, form requirements and inquiry requirements so as to expedite payment. Knowledge of TAR/SAR guidelines, knowledge of RTD resubmission, preparation of CIF forms, identification of SOC and knowledge of the Medi-cal eligibility and billing guidelines.
General knowledge of billing/collection and reimbursement issues in order to clearly address patient or payer questions; Skill in reading documents in standard English so as to relate pertinent information to patients and Management. Skill in writing grammatically correct sentences in order to adequately document patient files. Skill in speaking with persons of various social, cultural, and economic backgrounds. Ability to use ten key calculator. Skill in using various computer programs (i.e. Excel, Word, Access). Interpersonal skills including the ability to interact diplomatically, but assertively with the payors on the telephone or in person. Ability to maintain equanimity in the face of resistance, indifference or hostility. Skill in performing repetitive work in a safe manner and according to set procedures, sequence and productivity requirements. Skill in working independently and following through on assignments with minimal direction. Skill in following standard office policies and applying good judgment. Skill in typing with speed and accuracy using a typewriter and/or keyboard. The ability to work at a PC performing repetitious work in a sedentary environment for extended periods of time in a safe manner.
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