Volunteers of America Los Angeles AOD Support Staff I Registered MC CCR in Los Angeles, California
VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
CENTRAL CITY RECOVERY
Central City Recovery is an adult age 18 and over gender specific program offering substance abuse treatment for those who meet medical necessity for residential treatment and are eligible or have Medi-Cal or My Health LA benefits and reside in LA county. Wrap around services are provided including assessments, case management, treatment planning, individual and group counseling and linkage to community resources.
JOB SUMMARY AND PURPOSE
In training to be an AOD counselor, the AOD Support Staff I, Registered - MC provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The Support Staff I participate in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned.
DUTIES AND RESPONSIBILITIES
• AOD COUNSELING: ◦ Under guidance and supervision of a Certified AOD Counselor, the Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures ◦ Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required EHR records ◦ Transports program participants in the company vehicle to offsite appointments, as needed
• PROGRAM SECURITY: ◦ PROGRAM ENTRANCE MONITORING: The two elevator doors to the facility are the only permitted entrance and exit for participants, employees, partners, and vendors and is controlled by building security. Building Security will contact the Program when visitors arrive, and the Monitor will authorize entrance and departure of participants, visitors, guest and other persons to guard against theft and maintain security of premises. ◦ BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened ◦ Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed
• PROGRAM SAFETY: ◦ While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment ◦ Know location of fire exits, be prepared to assist participants in case of any emergency ◦ Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required ◦ Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues. Call Building Security if any intruders on the floor or hostile residents who need to be escorted off the floor
• ASSET PROTECTION: ◦ As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor. ◦ Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES: ◦ Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first
• CLIENT/PARTICIPANT SUPPORT: ◦ Answer telephones and take messages for clients and staff, monitor doors and greet visitors. ◦ Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational ◦ Monitor and records client self-administration of medication in accordance with organization Policies and Procedures ◦ As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events
• Inputs required data to computer systems and logs (EHR and other databases as required) • Other duties that may arise to support the Program mission and goals
• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications • Valid California Driver’s License and Auto Insurance
• High School diploma or GED • Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE)
• Basic Microsoft operating system skills: Outlook, Office, Word, and Excel • Database Experience
SKILLS AND ABILITIES:
• Knowledge of substance use disorder and family dynamics related to substance abuse • Effective English written and oral communications skills • Must be able to work flexible schedule (evenings and weekends required) • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
• Patient, able to be a calming influence in stressful situations • Culturally sensitive and competent
• AA or higher degree in Behavioral Science • Completed modules 1 and 2 of ASAM • Experience with HER • Bi-lingual in Spanish and English (written and verbal) preferred • Understanding of harm reduction (non-abstinence) approach with participant substance use • Willing to work with substance abuse clients who may have concerns with mental health, LGBTQ and/or HIV/AIDS
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.