Charlotte Tilbury Account Executive - Los Angeles (California) in Los Angeles, California
The Account Executive is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand, the Account Executive is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Account Executive is also responsible for anticipating needs while executing with excellence the sales, merchandising, operations, training, Human Resources and employee development, among other tasks in this position.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.
MAIN DUTIES AND RESPONSIBILITIES:
Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transactions (IPT)
Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Manage customer queries, through the use of sound judgement and achieving positive outcomes
Working with the Education and Artistry team to ensure continuous training and development to be provided to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand.Determine individual and team sales targets to meet and exceed plan Analyze business performance and proactively suggest improvement opportunities. Consistently promote the Tilbury Touch to the team and customers. Lead by example at all times to promote the Tilbury Touch and exceptional customer service
Create a positive, cohesive, cooperative team culture in store
Implement individual and team development plans and conduct regular reviews that encourage two-way feedback and coaching
Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings and a collaborative management styleRecognize and celebrate great performance
Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail operations teamEnsure that the counter is ‘customer ready’ from open to close of business Maintain the required inventory levels and accurate stock files Schedule direct reports to optimize coverage according to customer flow Control store expenses (i.e. counter consumables) within budget guidelines Ensure the Company cash loss prevention procedures and security policies are adhered to Maintain excellent counter hygiene standards Maintain technology on counter, to include screens, iPad and music Raise operational issues for resolution in a timely manner Maintain the store standards and policies at all times
Proactively suggest win-win opportunities to drive sales within store
3-5 years of Beauty industry experience
3-5 years of Beauty multi-unit retail management including but not limited to Sephora, Nordstrom, and Bloomingdales
Intermediate skills in MS Office including: MS Word, Excel, and Outlook
Excellent numerical and analytical skills
Ability to influence others
Excellent communicator, both written and oral
Demonstrated ability in creating sales strategy and consistently achieving sales plan
Demonstrated success in developing winning teams
Must possess strong strategic thinking and decision-making skills
Must be able to create winning partnerships with retailers
Healthcare benefits, Commuter Pre-Tax program, plus 401(K) employer match, Tilbury Treats (Employee Discount Platform)
Generous product discount