MasterCard Compliance and Standards Director in London, United States

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Compliance and Standards Director


Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. Franchise Architecture and Standards manages the operating rules and standards that allow Mastercard and our customers to offer safe and convenient ways to pay in more than 210 countries and territories around the world. As technology accelerates the introduction of new and innovative ways to shop, pay, and send money, the Franchise Architecture and Standards team is responsible for ensuring that Mastercard€™s Franchise adapts in a way that enables these solutions while preserving the integrity of our brands and network.


The Director of, Franchise Architecture and Standards, will be responsible for the management of three key areas of the Zapp/PbBA Program operation.

Program Documentation

Manage the ongoing collation, formatting and publication of all Program Documentation

Liaise with stakeholders, to ensure all essential documents are reviewed, revised and updated

Organize document peer review sessions as required

Liaise with Legal, to ensure Commercial Documentation complies with the Program Rules and any applicable regulatory requirements

Liaise with Technical Publications, to ensure an accurate and accessible library of essential documents is maintained

Maintain a library of all Program Documentation

Maintain a library of all Program internal guides, policy and process documents

Assess and monitor all variance requests received from Participants

Undertake monthly reviews of all outstanding variances (with Product)

Participant Onboarding

Undertake assessment and due diligence reviews of all potential Participant applications against Program Eligibility Criteria


Undertake annual assessments, to ensure Participants remain compliant to the Eligibility Criteria

Undertake risk reviews (on behalf of Finance) prior to payment of fees to Participants

Monitor Participant performance to ensure ongoing compliance to Program Rules and operating standards

Manage Program Compliance Program (based on the Category and Severity of noncompliance)

Provide Compliance Program awareness and training sessions to Participants and staff

Assess fees related to noncompliance matters and liaise with Finance to ensure that Participants are correctly billed

All about You

Thorough understanding of the governance and operating structure of a payments network (5+ yrs)

Thorough, meticulous and analytical approach

Ability to think logically and process information with a high degree of accuracy

Proactive work ethic, with the ability to deliver results and meet challenging deadlines

Experience gained in financial services and/or the online payments industry, preferred

Excellent documentation, report writing and presentation skills

Excellent communication skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-76169