Omnicell, Inc. Technical Service Engineer in London, United Kingdom

Technical Service Engineer


Technical Service Engineer

Essential Functions:

The role can be summarised into the following main areas:

  • Technical Support. Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.

  • Technical Sales Support. Support of the sales process providing Technical expertise and input as and when required.

  • Project Management. Site surveying for suitability, liaising with customer and contractors, procurement, delivery and managing customers’ expectations. This also includes liaising with and maintaining the relationships between Omnicell and their nominated third party support groups.

  • Field Service. Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades.

  • Implementation/Training. Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity.

  • Cassette Lab. Providing a fast yet high quality turnaround for OnDemand customer’s new cassette and recalibration needs via the local cassette lab.

  • Spares Parts Management. The appropriate maintenance of in country spare parts. Including but limited to restocking from other Omnicell offices after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance.

Required Knowledge and Skills:

  • The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines (listed below) and require a unique individual with specialised skill set.

  • Electrical/Electronic. Experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.

  • Pneumatics. Experience with main components, control, installation and ability to follow schematics and problem solve.

  • Mechanical. Ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.

  • Computer & IT Skills. Comprehensive understanding of all core Microsoft Products, Understanding of databases e.g. Oracle and how to query/change records within using SQL query/editing tools in order to configure equipment, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support.

  • Service Processes. Stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures and portable appliance testing.

  • Health & Safety. Carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations.

  • Relevant experience in Automation..

  • Prior relevant Field Service experience.

  • Full UK Driving License

Work Conditions:

  • Home Based

  • Must understand basic verbal instructions.

  • Speak clearly and listen (hearing).

  • Stand, sit, walk, reach, climb, balance, stoop, kneel, and crouch.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.