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Willis Towers Watson Senior Business Analyst in London, United Kingdom

The Senior Business Analyst role are responsible for serving as business partner for the International Business Unit working on projects of various scope including process improvement, workflow, business transactional platforms, DMS, KPI/MI, organizational design, and business resourcing. In this role you collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. You will continually seek opportunities to increase -internal- client satisfaction, deepen relationships, and effectively manage client expectations.

The Role

Based on breadth and depth of understanding the (re)insurance business needs and processes, you collaborate with the business and corporate functions (Technology, Quality Management) to determine options and solutions. Your adaptable communication skills and ability to translate between business and technical language, and you are able to collaborate with stakeholders negotiating requirements across multiple groups.

You will have an understanding of the business short- and long-term direction and the key drivers and measures of success for Willis Re and the International business. Business Analyst is also responsible for proactively identifying and proposing opportunities that support Willis Re’s and specifically International objectives.

You must have a working knowledge of (re)insurance, ideally experience in a global matrix organisation and definitely in an organisation with an International wide footprint. Therefore, leadership, relationship management, interpersonal, negotiation, and communication skills are also required

Work complexity:

  • Works with business partners within one or more business areas to align technology solutions with business strategies.

  • Supports one or more highly complex business processes, requiring design or integration of business and technical solutions that may cross multiple functions of the business.

  • Serves as a lead and may have resource and people management responsibilities.

Liaison:

  • Establishes and maintains liaison relationship with business partners and corporate functions in order to provide effective solutions.

  • Seeks opportunities to improve and deepen relationship between projects and business partners.

  • Align business as usual Operational Excellence (ODP) activities with overall project outcomes

Planning:

  • Conducts data gathering and analysis to understand business strategy requirements.

  • May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.

  • Contributes to and provides direction for short- and long-term planning sessions to ensure understanding of business goals and direction.

  • Provides input from a business and IT perspective.

Resourcing:

  • Identification of the roles, skills and knowledge required to achieve goals.

  • Promotes the usage of tools, knowledge and techniques.

  • Ensures colleagues have the resources and skills needed to support all work initiatives.

Business requirements:

  • Work with stakeholders to ensure understanding and support for proposed solutions.

  • Assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.

  • Facilitates workshops and/or other engagement formats

  • Leads development and communicates business requirements and functional specifications for the design and implementation of business solutions.

  • Analyzes client operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business process:

  • Documents or provides the assistance in documenting current business processes and models.

  • May lead or assist in the business process redesign.

  • Provides recommendations for business process redesign and documentation of to-be business processes and models as needed.

  • Ensure Operational Excellence deliverables conform to WTW Operational Excellence methodology and standards (E.g. Process Taxonomy, Blueworks Live etc.)

Business case:

  • Provides assistance in business case development (i.e., research, data collection).

  • May provide factual content to feasibility study for standard development projects and enhancements.

  • Work with the business to identify opportunities for standardisation, improvement, automation or relocation of processes for inclusion within the business case during opportunity assessment

  • May conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.

  • Advises the business as a subject matter expert in Operational Excellence

  • Supports development of measurable success criteria and articulates project benefits and costs

Testing (process and/or technology):

  • Develops user test cases and validates test results during testing.

  • Reviews and may approves test plans.

  • May execute test cases.

  • Monitors testing process to ensure that business results are adequately tested with minimal risk.

  • Ensures test strategies involve appropriate process components and integration with technology

  • May delegate approvals as appropriate.

Problem Solving:

  • During delivery, advise if design or solution impacts the agreed project scope and produce a change requests as required in support of any required change.

  • Investigates, resolves and escalates problems and develops recommendations for resolution.

  • Indentifies need for technical assistance to help in problem resolution.

  • Escalates issues as appropriate.

Stakeholder management:

  • Keeps stakeholders informed of problems, issues, and resolutions.

  • Monitors and analyses performance metrics to ensure stakeholder satisfaction.

  • Manages stakeholder expectations.

  • Ensures Technology solutions meet stakeholder needs and requirements.

Relationship management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and tools, including technology, flow freely across teams.

  • Recognizes associates with good contribution and performance.

Change management:

  • May support generation of appropriate communication, process and educational plans for mitigating the disruption of change change.

  • May support in solution deployment support activities.

  • May identify and remove obstacles to change.

  • Coaches and transfers knowledge to all team members.

The Requirements

Demonstrable and relevant previous business analytical work experience.

Cultural awareness and able to adapt style and approach to the country they are working/collaborating with

Understanding of complex organisational structures, functional interaction and roles and responsibilities

Experience of working within financial services (reinsurance industry preferable)

Requires experience/indepth knowledge of business operations and systems requirements processes.

Business Analyst / operations lead with experience of multiple business change initiatives

Experience of facilitating workshops and conducting interviews with stakeholders at all levels

Capable facilitator and trainer able to transfer learning and skills

Significant experience of successful Lean / Operational Excellence project delivery

Ability to find innovative ways of solving or pre-empting problems

Lean facilitation skills and knowledge of Lean process improvement tools and approaches

Numerate and IT literate and a proficient user of Microsoft Office tools specifically: PowerPoint and Excel

Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools

Preferable experience in near- and/or off-shoring

Experience in documenting and presenting process flows / diagrams

Strong interpersonal and communication skills.

Potentially operations management experience – at Ops Manager level

Understanding of change management principles and methodologies with experience in role, process and systems transformations

Useful to have understanding and experience of the full project lifecycle and project management

Useful to have experience of: project management tools (e.g. Microsoft Project)

Equal opportunity employer

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