Experience Inc. Jobs

Job Information

Juggle Jobs Enterprise Account Manager (Start-up) in London, United Kingdom

Enterprise Customer Success Manager (Start-up)

Full time with flexibility; London

40-45k base (10k bonus paid quarterly)

We?re looking for a diligent and curious Enterprise Customer Success Manager with fantastic interpersonal skills to join a Series C B2B startup. You?ll develop strong relationships with key customers and become a trusted adviser and key contact with their accounts. You?re consultive, empathic and professional, putting the quality of your relationships first.

This is an excellent opportunity for an outstanding communicator who takes ownership and holds themselves accountable to ambitious goals - someone who cares about their connections and wants to build meaningful and successful relationships that will have a tangible impact on the business.

Background and skills

  • Passionate about building great business relationships - with previous experience in either a B2B Customer Success or Account Management role

  • Highly analytical - data and metrics driven

  • To be naturally curious about a customer's problem, the business and how the product works.

  • SaaS / cloud sales experience would be an advantage

Responsibilities

  • Build strong customer relationships (along side the Account Managers) and become a trusted advisor and point of contact for their key accounts.

  • Work cross functionally across multiple teams: product, engineering, sales, marketing, finance and support.

  • Run regular Quarterly Business Reviews and Training sessions with the biggest customers.

  • Alongside the Account Managers, devise and execute a framework to identify and engage low usage accounts.

  • Gather customer feedback around product enhancements and improvements that can help us better serve clients.

This is a supportive, collaborative ad exciting company to work for, with flexible working and a strong focus on career progression.


Please apply now and you will also have the opportunity to signup and receive more job opportunities from us.

This application will be handled through Juggle Jobs. Juggle is a platform for the future of work - specifically helping businesses to find and manage experienced professionals who need or want more autonomy and control over their working lives. Each business is vetted for their commitment to allow professionals to work autonomously and on their terms. For more information visit: www.juggle.jobs/professional

DirectEmployers