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EY Account Support Manager - Banking & Capital Markets Audit, London - 12 Month FTC in London, United Kingdom

Account Support Manager - Banking & Capital Markets Audit, London - 12 Month FTC


Requisition # LON00HG1

Post Date Dec 03, 2019

This is a fantastic opportunity to join the FSO Assurance team at EY, playing a key role in the smooth running of the audits of large and complex global clients.

The opportunity:

Working as a valued member of FSO Assurance, you will interface regularly with EY engagement team members and external client personnel at all levels of seniorities. We’re looking for someone like you who has the autonomy to become a trusted member of the team and will be expected to make independent decisions, exercise sound judgment and discretion and own the entire process, coordinating with geographically dispersed stakeholders.

Your key responsibilities:

You will work with Finance, Operations, Engagement Managers and partners to ensure the smooth running of non-technical project coordination related activities. You will provide day to day support to client teams, providing regular updates to Partners on cost reviews, budget and audit timelines. Furthermore, you will manage revenue planning for global accounts and manage the knowledge for these accounts, supporting pursuits and ensuring engagement letters are completed in a timely basis. You will manage a team of Account Support Associates and will provide coaching and training. The teams will look to you to champion initiatives and suggest improvements to engagement Partners.

Skills and attributes for success

  • Strongproject management experience, assisting with budget setting analysis,challenge work in progress, summarise costs against budget and presentbilling overruns for Partners to discuss with clients.

  • Reviewcosts to complete on an account level and present regular updates toSenior Management.

  • Actingas a key point of contact for clients, dealing with non-technical account coordinationqueries and proactively building relationships throughout the period ofthe audit

  • Workclosely with the GDS (Global Delivery Service) in delegating routine admintasks - supervise and monitor the work of the GDS function maintainingoverall responsibility for task completion

  • Manageboard reporting and contribute to the content of account managementmeetings, following up actions with Service Line Leaders

  • Communicating relevantclient information to account teams and ensuring client care surveys aredistributed as appropriate and the actions required are properlycommunicated to the account teams

To qualify for the role you must have:

  • Proven experience of project coordination. Planning, managing andprioritising work and complete projects on an accurate and timely basis

  • High level of competency in using Word, Excel and PowerPoint toproduce reports and presentations for internal and external teams

  • Relevant experience within Financial Services industryparticularly Banking

  • Proven experience of pro-actively managing teams to ensure thatproject deliverables meet the agreed timetable

  • Strong customer service focus and ability to anticipate team /client requirements

  • Strong numerical, analytical and attention to detail skills

  • Proven experience of delivering owning and delivering projects onown initiative

Ideally, you’ll alsohave:

  • Experience of tracking actual costs againstbudget on a project and an understanding of financial measures

  • Experience of reporting directly to seniorstakeholders on a project

What we look for:

You will be an energetic and hands on self-starter who is passionate about the opportunity to work for a large global business. You will need willingness to learn new systems and processes but be able to challenge and improve processes where appropriate. We need you to be adaptable and able to interact effectively with all levels from Senior Partners to First Year trainees, as well as senior stakeholders at our clients.

What working at EY offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching andfeedback from some of the most engaging colleagues around

  • Opportunities to develop newskills and progress your career

  • The freedom and flexibility tohandle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

Make your mark.

Apply now.