Vitas Healthcare Overnight Patient Care Coordinator - 2117107617 in Lombard, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6181047 Job Descriptionn





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n Overview n

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nWhy VITAS Healthcare and What Do They Offer Me?n

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VITAS Healthcare is the nation's leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.

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The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.

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+ Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.

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+ Promptly answers and screens incoming calls, with appropriate escalation as needed.

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+ Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.

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+ Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.

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+ Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.

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+ Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.

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+ Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.

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+ Support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

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+ Participates in the education of new hires as needed.


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nBenefits Includen

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+ Competitive compensation

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+ Health, dental, vision, life and disability insurance

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+ Pre-tax healthcare and dependent care flexible spending accounts

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+ Life insurance

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+ 401(k) plan with numerous investment options and generous company match

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+ Cancer and/or critical illness benefit

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+ Tuition Reimbursement

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+ Paid Time Off

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+ Employee Assistance Program

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+ Legal Insurance

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+ Roadside Assistance

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+ Affinity Program


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n Qualifications n

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+ Two or more years related experience in medical terminology and/or in a call center environment

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+ Ability to attain goals in a fast-paced, dynamic environment

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+ Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

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+ Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

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+ Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM

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+ Prior experience in working collaboratively with other functional leaders to drive action plans.

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+ Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

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+ Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.

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+ Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

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+ Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

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+ Ability to type 40 WPMn

+ Bilingual in Spanish/English a plus




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n Education n

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+ Completion of high school or basic education equivalency required. Medical or business office education or training preferred.




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n Special Instructions to Candidates n

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EOE/AA

M/F/D/V