CooperSurgical, Inc. Service Order Fulfillment Coordinator in Livingston, New Jersey

Service Order Fulfillment Coordinator

Position Summary: The incumbent will be responsible for providing customer service and Service administration for services for service engineers, customers, and the sales team across North America.

Essential Functions:

  • Entering IVF Equipment sales orders for Origioincluding spare parts ordering
  • Provide back-up for FSE scheduling for Equipment service requests for NA service team.
  • Maintain all service contracts for CooperSurgical IVF equipment.
  • Assistcustomers with loaner equipment needs when they are shipping repairs into the Service Dept. Retrieving equipment as well.
  • Assisting Service Dept and Receiving dept withRMAs for return of equipment both IVF and Cooper.
  • Order repair parts for Origio service technicianson Purchase Orders with aGL account as needed.
  • Provide Back up for Logistics Coordinator.
  • Update Smart sheet with technicians service reports.
  • Completecall information
  • Perform other duties as assigned.

Additional:

  • Send NPE requests to product manager & purchasing for new products.
  • Track progress and request updates when stalled in-process.
  • Notify reps when completed if order is needed or place pending order.
  • Process PO/orders from purchasing shipping to Denmark warehouse (Cooper& Origio)
  • Process PO/orders for Cooper Genomics Center of Excellence & Genomics MI
  • Process UPS label for customer, sales rep and service techs. (Domestic & international)
  • Process UPS Import labels for customers, sales rep, repair dept. & customer service.
  • Process RMA for customers, sales reps, service techs, product surveillance & Denmark warehouse. (Cooper & Origio)
  • Take customer & rep product complaint info and process with product surveillance.
  • File complaints with UPS over lost, delayed or damaged shipments.
  • Service stock spare parts delivery to warehouse for shipping and/or process and ship sample orders on my own.
  • Process/Add credit card payment info onto accounts (Cyber-source, Cooper & Origio)
  • Monthly A/R report for sales, installs & revenue.
  • New Accounts - review and get approval when needed for new Origio & Origio International accounts.

Qualifications:

  • Minimum of Associates Degree or equivalent experience.
  • Minimum 5 years experience in Service Administration.
  • Good interpersonal skills when relating with customers, peers and management.
  • Ability to solve problems, identify solutions and develop action plans to satisfy customer needs.
  • Experience working with MS Office and ERP systems.
  • Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.
  • Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.

As an employee of CooperSurgical, youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a competitive salary, insurance coverage, 401(k) and a defined pension plan, paid time off for vacation, personal, sick and holidays, as well as a wide range of other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

CooperSurgical is an equal employment opportunity employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran



VEVRAA Federal Contractor
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity